These customers or the employee take order through telephone or function as customer service. At that time the help desk technicians will answer the customer questions or employee questions and they diagnosis the problem.
This help desk technicians also provide the step by step solution to the customer questions whether it is customer or an employee. They also work to take over the computer. They also provide a quick remedy to the problem. The internal desk technicians will visit the office location to deliver the computer system. They also set up the new computer system in the office location. The technicians also download new programs, printer and other materials which are related with the computer. If the computer hardware has any problem or needs any repair, the help desk technicians will take the computer. If not they will arrange for its transportation.
If the computer hardware cannot be fixed inside the office the help desk technicians will arrange for the correction of hardware from the outside service. They also make the computer hardware to be delivered to place where it is taken for the repair. The help desk technicians will keep the records of problem to which the problem is experienced. They also keep the record of the solution of the problem. If the query is not corrected immediately, then the desk technicians follow up the additional instruction or information. The customer service of the help desk technicians is very important part in their field. The desk technicians have to work friendly with the internal employees and with the outside customers by prompt service. The help desk technicians calls are recorded or monitored whether the customer services are met with standard quality.