How to Become an IT Helpdesk Professional

0 Views      
What do you think about this article? Rate it using the stars above and let us know what you think in the comments below.
IT has evolved as one of the promising sectors in the global financial sector. The major part of the IT job is related to a helpdesk job. The IT professional always need to maintain contact with the clients and as such they need to have sufficient skills to mange them.

A helpdesk job is related to handling errors and problems, which can be either internal or external. When applying for any job in the IT industry adopting an inter-personal approach is the main hurdle. Experience in customer care will be the prime factor which will help you to get the right job.

A student can apply for different levels of these jobs, the basic of which is called the Dekside team. The Dekside team is mainly responsible for managing desktops, laptops and other devices like printers and scanners. The Network team is solely responsible for managing problems related to network software like firewall, server and backup systems and network hardware like routers, modems, switches etc. They also manage many services like emails and security. There are also other teams which are concerned with the internal management of any IT industry.



They include the telephone team, application program team, etc. The telephone team manages the telephone connections, telephone sets, fax machines, etc. The application program team develops and uses the helpdesk support software which helps them to easily manage them.

The main responsibilities of IT helpdesk staff which manages customers are to see how many calls have been answered properly, the number of calls answered in one month, how rapidly the calls have been answered, etc. They also see and track different works going on in an organization. They provide support for all of the employees of the organization.

With the increase in network freedom and remote access of an organization, it is not at all necessary for all the staff to be at one place. The advent of the internet has made it possible to control a helpdesk job from a different place and time zone.

There are many training programs which train the professional looking for career in this particular field. This training mainly focuses on giving an edge over others. By completing the course the student can get to know how to increase support center productivity, handle difficult situations, and how to increase efficiency. After completing the training a certificates is also provided.

The certificates provided by them are most of the time nationally recognized. proper and satisfied job. The salary of IT Helpdesk Staff ranges from $25,000 to $35,000 annually. The salaries can vary from place to place and mainly depend on ones capability to handle stress.

As there is high growth rate in the IT industry, the need of helpdesk professionals is increasing with the same pace. According to recent surveys by many career oriented organizations, around one million helpdesk staff will be needed in recent years. This profession is gradually becoming one of the major careers to seek for the young people.
If this article has helped you in some way, will you say thanks by sharing it through a share, like, a link, or an email to someone you think would appreciate the reference.

Popular tags:

 emails  telephone  customer care  printers  errors  help desk


The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 HelpDeskCrossing - All rights reserved. 168