Proper academic training plays a vital role to relish your dream of becoming a successful help desk engineer. Computer science or information technology bachelor's degree is very advantageous for this position. However, a lot of companies will consider applicants with a college study of one or to years even if they have experience in customer service earlier and expertise in a large amount of computer applications.
To become a top-notch help desk engineer, proper certifications are very crucial. Get the industry-best certifications like an MCDST (Microsoft Certified Desktop Support Technician), an HDI certification and A+ certification from the Computer Technology Industry Association. You can get these certifications at a prime Help Desk Institute. There are several such certification programs available. You can also take part in online certification programs.
Before you decide to apply for the position of a help desk engineer, be sure that you are well aware about the product lines of the company where you are making applications. Customers have diverse queries and questions which can come up from any part or any aspect. You have to answer those queries and offer solutions and if you are unable to do that, then there is a problem. The questions can be common or unusual so the inside out knowledge of the product lines is a must.
If you want to join a company as a help desk engineer, you might have to take a pre-hiring examination in order to prove that you have complete understanding of the responsibility and role of a help desk engineer. The examination will judge your knowledge of the product and your ability to offer effective customer service. There would be some basic questions in this test that you need to crack to get the job as a help desk engineer.
However, it might seem that the job of help desk engineer is cool and glamorous but it is very stressful. As a help desk engineer one needs to be flexible with timing as the customers can call up anytime with queries or problems. Working on odd hours and doing troubleshooting can be very hectic sometimes.
As mentioned earlier, the requirements of a help desk engineer are vital in every field. Thus, there is a huge demand of this job and more and more people are showing eagerness to join a company as a help desk engineer. Many new training centers are opening up to provide appropriate guidance to those who want to work as a help desk engineer.