A helpdesk job is related to handling errors and problems, which can be either internal or external. When applying for any job in the IT industry adopting an inter-personal approach is the main hurdle. Experience in customer care will be the prime factor which will help you to get the right job.
A student can apply for different levels of these jobs, the basic of which is called the Dekside team. The Dekside team is mainly responsible for managing desktops, laptops and other devices like printers and scanners. The Network team is solely responsible for managing problems related to network software like firewall, server and backup systems and network hardware like routers, modems, switches etc. They also manage many services like emails and security. There are also other teams which are concerned with the internal management of any IT industry.
They include the telephone team, application program team, etc. The telephone team manages the telephone connections, telephone sets, fax machines, etc. The application program team develops and uses the helpdesk support software which helps them to easily manage them.
The main responsibilities of IT helpdesk staff which manages customers are to see how many calls have been answered properly, the number of calls answered in one month, how rapidly the calls have been answered, etc. They also see and track different works going on in an organization. They provide support for all of the employees of the organization.
With the increase in network freedom and remote access of an organization, it is not at all necessary for all the staff to be at one place. The advent of the internet has made it possible to control a helpdesk job from a different place and time zone.
There are many training programs which train the professional looking for career in this particular field. This training mainly focuses on giving an edge over others. By completing the course the student can get to know how to increase support center productivity, handle difficult situations, and how to increase efficiency. After completing the training a certificates is also provided.
The certificates provided by them are most of the time nationally recognized. proper and satisfied job. The salary of IT Helpdesk Staff ranges from $25,000 to $35,000 annually. The salaries can vary from place to place and mainly depend on ones capability to handle stress.
As there is high growth rate in the IT industry, the need of helpdesk professionals is increasing with the same pace. According to recent surveys by many career oriented organizations, around one million helpdesk staff will be needed in recent years. This profession is gradually becoming one of the major careers to seek for the young people.