A help desk coordinator is a person who is responsible for interacting with a wide base of people, both within and external to the organization. The project manager is an important authority for interaction, which refers the change requests for resolution and correction. He is the person who receives various requests from the users and decides what is to be done with these requests. Obtaining all the required information from the user so as to provide maximum assistance is also the job of a help desk coordinator. The help desk coordinator is also required to enter all the various information into the tracking system. He is also required to effectively decide what are the problem request must be directed to, for obtaining a timely resolving of the issue.
Professional Skill Requirements
A help desk coordinator is required to possess various abilities and character traits so as to be able to perform his job well. The very first trait is to be able to perform all those tasks as well as activities, which pertain to this particular job description. He or she is required to apply all the known techniques, so as to perform his or her duties to the utmost.
As far as the experience requirements are concerned, every step as well as stage in the development life cycle of the necessary product or service is necessary. This is crucial so as to be able to help the queries regarding these. The concerned technology, product or service should be used well by the help desk coordinator, so as to effectively guide its further use by all concerned. Apart from this, a nice basis of interpersonal skills is also required on the part of a helpdesk coordinator, so as to be able to interact with people effectively, and to convey to them the guiding instructions as well as specifications effectively. A sound basis of business knowledge is also required on the part of the help desk coordinator.
Help desk coordinators form a vital part of the work force in most of the present day organizations. This is the reason why they earn a decent sum of salary for their work. The salary of an average help desk coordinator falls in the range of fifty to seventy thousand US dollars in the United States of America.
The help desk coordinator forms an important part of the problem solving set up in any organization or facility. He is the one who acts as an interface between the system as well as the users of the system or the process.