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Job Details

Desktop Support Technician

Company name
Parsley Energy, Inc.

Austin, TX

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Job Description: Summary\/objective : The\u00a0Desktop Support Technician is responsible for support and troubleshooting end-user devices, assist with device configuration\/imaging and handle day-to-day end user technical support.\u00a0This is a\u00a0great growth\u00a0opportunity for the right candidate. Essential functions : Maintains, analyzes and troubleshoots end-user devices, including desktops, laptops, tablets, phones, printers, scanners, copiers, and all associated peripherals. Handles a wide variety of technical support requests via multiple channels, including telephone, email, and remote desktop. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and system groups. Knowledge, Skills, and Attributes: Excellent verbal and written communication skills. Highly organized. Team player. Capable of multitasking and prioritizing activities. Ability to follow pre-established procedures. Proactive in recommending improvements to existing procedures. Familiarity with multiple operating systems, Windows 7, 8.1, 10, iOS, and Android. Familiarity with device management and imaging software. Has knowledge of commonly-used concepts, practices, and procedures. Ability to follow on instructions and pre-established guidelines to perform the functions of the job. Supervisory responsibilities: None Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is largely a sedentary role: However, while performing the duties of this job, the employee is regularly required to lift up to 50 pounds, walk, kneel, stoop and or crawl, sometimes in tight spaces. Generally, the job requires 60% sitting, 20% walking, and 20% standing. Position type and expected hours of work: This is a full-time position, and typical work hours are Monday-Friday 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. Some flexibility in hours is allowed, but the employee must be available during the \u201ccore\u201d work hours. Travel: No travel required at this time, but could potentially involve travel to our\u00a0Austin offices to cross-train and network with other team members. Minimum Qualifications: Associate\u2019s or Bachelor\u2019s degree. 2 years working as an Desktop Support Technician. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Affirmative action plan\/equal employer opportunity (AAP\/EEO) statement: Parsley Energy is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Company info

Parsley Energy, Inc.
Website :

Company Profile
Founded in 2008, Parsley Energy is an independent oil and natural gas company with operations in the Permian Basin, where we develop unconventional oil and natural gas reserves. As we efficiently and responsibly grow reserves, production, and cash flow by developing our liquids rich resource base, we seek to create value for shareholders, employees, energy consumers, and the communities in which we work. Over the past several years we have grown – primarily through the drill bit – from a two-person start-up to a large-scale operation that operates several hundred wells and produces more than 18,000 barrels of oil equivalent per day (net). With a substantial inventory of vertical and horizontal drilling locations in the prolific core of the Midland Basin, we look forward to continued growth at superior rates of return.

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