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Job Details

Help Desk - Tier 2

Company name
Quadrant Inc.

Location
Arlington, VA

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Arlington, VA 20598

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Sr Desktop Support Analyst

Arlington, VA

MUST:

Experienced Sr Desktop Support Analyst

5 plus years of Help Desk experience required

Must have experience troubleshooting Tier 1 and Tier 2 issues

Experience supporting both PC and Mac operating systems

Familiarity with Blackberrys, iPhones, Samsung devices, tablets, VTC, printers, etc

Excellent analytical problem solving skills

Must have excellent communication skills; verbal and written

Technical and exceptional customer service skills are a must

Government agency experience a big plus

MCSA/MCSE certifications highly preferred

Security CE Certification required

Secret Clearance required

Bachelors Degree in CS or related field

DUTIES:

Provide day-to-day technical assistance to high end VIP customers at the Director level for a Government agency

Support for government and contractor personnel for PC, mobile devices, iDevices, and associated software packages, network services and Internet applications

In-process and out-process personnel which can include requirement analysis, training and assistance as required

Install software on workstations and portable systems

Perform workstations and software upgrades as required

Ability to troubleshoot issues and provide engineering solutions for the issues

Excellent documentation and communication skills are required

*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Company info

Quadrant Inc.

Company Profile

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