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Job Details

CSI-IT - Sr. Help Desk Support

Location
Highlands Ranch, CO

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PURPOSE:
This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.
SCOPE:
Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office
Assist in configuring cell phones with both iPhone and Android.
Resolve computer problems
Install and perform minor repairs to computers and peripheral equipment
Set up IT equipment for employee use
Maintain records of daily hardware installations
Prepare and document retired equipment and for surplus
Update/create documentation and processes
If remote access cannot fix problem, contractor may need to service multiple locations in the surrounding Denver metropolitan area.
This contractor may be required to assist other teams for short durations in other locations around the Denver metropolitan area.

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