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Job Details

Help Desk Support Technican I

Location
Washington, DC

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Profile

Job Description
RESPONSIBILITIES:
Kforce has a client in search of a Help Desk Support Tech I in Washington, District of Columbia (DC).


Essential Job Functions:
* Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems
* Responds to telephone calls, email and personnel requests for technical support
* Documents, tracks, and monitors the problem to ensure a timely resolution

REQUIREMENTS:
* May require an Associate's degree in a related area
* Entry level to 3 years of experience in the field or in a related area
* CCNA
* CompTIA A
* CompTIA Network
* CompTIA PDI
* CompTIA Security
* CompTIA Server
* HP Laptop/Desktop Warranty Certified
* HP Printer Warranty Certified
* HP Server Warranty Certified
* IBM/Lenovo Laptop/Desktop Warranty Certified
* IBM Server Warranty Certified
* Xerox Certified w/TCN Number
* Hardware/Software Support
* Deskside Support Experience
* Desktop Break/Fix Experience
* Field Technician Dispatch Experience
* Laptop Break/Fix Experience
* Networking Experience
* Printer Break/Fix Experience
* Server Break/Fix Experience
* Has knowledge of commonly-used concepts, practices, and procedures within a particular field
* Relies on instructions and pre-established guidelines to perform the functions of the job
* May involve use of problem management databases and help desk system
* Works under immediate supervision
* Primary job functions do not typically require exercising independent judgment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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