Requisition Number: 61242
As a Service Desk Representative, you will be the first line of contact for our clients needing support for hardware, software and telecom equipment. Are you an enthusiastic and self-motivated individual who has excellent customer service skills? If you have a passion for technology and a spirt of service, this a great place for you. Insight values employees who want to grow within the organization
WHAT YOU'LL DO AT INSIGHT:
BE THE SOLUTION . You provide technical solutions and assistance to clients. *
GROW AND DEVELOP . You understand Insight processes and are willing to continually learn. *
TRACK. You complete tickets that detail troubleshooting steps, knowledge base articles used, escalation paths and ultimately resolution comments.
WHAT YOU'LL NEED TO JOIN INSIGHT:
1 year help desk experience or phone support technical experience in a corporate environment.
Job Type: Full-time
Help Desk: 1 year
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Internal teammate application guidelines:
*Meet the minimum qualifications and requirements of the position; *Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles; *Not be under a disciplinary evaluation or suspension period; *Have satisfactory performance in their current position; *Have their current manager/supervisor recommendation
Do you know someone who would make a great Insight teammate?
Referrals are the best way to build quality teams - and a great way for you to earn a little extra cash. Please visit the Teammate Referral Policy page on Inside.Insight to find out how you can refer someone to this job at Insight.
Insight's success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people's lives. Harmony to celebrate each other's unique contributions to bring solutions to clients.
Join our team as we work to deliver the best solutions through Intelligent Technology Solutions(tm), the new IT.
*Global technology provider of IT hardware, software and service solutions *Fortune 500 company founded in 1988 with clients around the globe *$5.5 billion in revenue for 2016 *6,400+ teammates worldwide *2017 Arizona's Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal) *2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft's largest global partner
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Plano || Texas (US-TX) || United States (US) || INT || None || US - Plano, TX ||
Website : http://www.insight.com
Now more than ever it's important for your business to have an IT solutions partner who can help you accomplish more of your IT goals, achieve new efficiencies and realize cost savings every step of the way. Whether your company needs fast access to essential technologies or the support of technical experts for the strategic planning and deployment of solutions, Insight can help.