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Help Desk Specialist

Cambridge, MA

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Help Desk Specialist

Job #700137426
Company Overview We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. Our company is one of the region’s leading technology systems integrator’s installing and servicing Audio Visual, Communications and Security systems. Our business model is very unique in that we are the only company in the region capable of delivering these three services as a single source. Our Corporate headquarters is in Garden City, Long Island and we also operate three regional offices in NYC, Boston and Washington DC. Responsibilities Responsible for primary corporate help desk duties for end users, both onsite and remote Provide support via phone, email and instant messaging Troubleshoot and resolve hardware and software problems for end users and corporate systems Assist with maintaining corporate servers in a mixed technology environment. Knowledge of technologies in use, including, Intel, Mac, and Cisco hardware and various operating systems including Windows, Linux, MacOS, Citrix XenServer and Cisco IOS Perform routine Active Directory administration tasks including adding/removing users from the domain, group policies, Office365 Install and maintain end user PCs and laptops using Windows, MacOS, anti-virus, etc. Maintain corporate backups using Symantec Backup Exec Provide end user support for Microsoft environment Knowledge of Apple & iOS devices Assist server staff with maintaining production systems and performing system upgrades Requirements Good working knowledge of various versions of Microsoft Windows including both workstation and server versions Working knowledge of TCP/IP and general networking principles Experience in following aspects are a plus, but not required - Symantec Backup Exec and corporate anti-virus packages, Sabre, GDS, Amadeus, Experience with industry standard backup procedures Aptitude to be the first point of contact for customers and interaction with server and network teams. Ability to independently research a problem using available resources, such as manuals, training materials and the Internet Familiarity with support ticketing process is a plus Experience working with a global team is a plus Excellent written and verbal communication skills Versatile leadership qualities and the ability to manage change Ability to present ideas, expectations and information in a concise, well-organized way Excellent time management skills, Effective communication to support end user community, able to question the user to get adequate information. Collaborative attitude and creative thinking, ability to think “outside of the box” to assist end user to create a forward-thinking solution. Uses open-ended questions and active listening to help define user requirements and stage potential solutions; Maintaining a positive, service-oriented attitude in general, seeks to educate end users, assist in resolving operational issues and promote the collaboration benefits of the Office365 platform. Compensation Commensurate with experience, and includes a comprehensive company-paid benefits package. Qualified candidates interested in joining a challenging, growing customer-oriented organization are encouraged to send a copy of their resume, including salary requirements to ~~~ An Equal Opportunity Employer.
Updated 07/12/2018

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