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Job Details

Desktop Support Analyst

Location
Nashua, NH

Date Last Verified
Aug 11,2018

Posted on
Jul 26,2018

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Job Description
Desktop Support Analyst


Nashua NH


12 months contract


SECRET SECURITY CLEARANCE
JOB RESPONSIBILITIES/PROJECT TASKS


Provide desk side IT support for customer; some of the job requirements as listed:

Work on scrubbing files PC’ s and laptops using a documented process within Windows
Supports computer users with installation of hardware/software and networking components to meet personal computer needs for Windows 10
Windows 10 upgrades and deploy of new replacement machines
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
Patch PC and standalones as directed using client Patch manager
Upgrade Virus Protection as directed.
Work on assigned tickets using Remedy within Windows
Assists with computer studies, projects, and implementation of policies throughout area of assignment
Diagnoses and resolves moderately complex end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process
Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete within Windows
Verify with the customer that the problem has been resolved and close case
Good knowledge of computer hardware, software, and terminology
Good knowledge of computer systems and local area networks
Must have good communication skills

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