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Job Details

Desktop Support Technician

Company name
Login Consulting Services, Inc.

Location
Pomona, CA

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Profile

Large healthcare facility located near Claremont is currently looking for a Desktop Support Technician for a contract to hire opportunity.

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person.

Main Duties and Responsibilities:

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

To accurately record, update and document requests using the IT service desk system.

To install and configure new IT equipment.

To resolve incidents and upgrade different types of software and hardware

To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Prior Healthcare Experience Highly Preferred.

Helth

Location

Pomona , CA

Minimum Experience (yrs):

Required Education:

Not Specified

Benefits:

Company info

Login Consulting Services, Inc.
Website : http://www.loginconsult.com/

Company Profile
Login Consulting Services, Inc. is a certified woman business enterprise (WBE), founded in 1996 by the IT consulting and career development veteran Elece Otten. Ms. Otten has since assembled a team which currently boasts over 150 years of cumulative experience in IT, Engineering and Financial Services, supplemental staffing and project work. In 2004, Login acquired the assets of CompuHope and in October 2005 acquired Programmers, Inc., both are leading IT and Engineering staffing firms.

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