Rockwell Automation, Inc
Position Summary Summary Position To support the core products, defined by the supervisor\/manager, via telephone and field support. Provide important technical information to Allen-Bradley brand customers, distributors, sales representatives, and service technicians\/engineers. Perform back-up field service as required. Provide telephone consultation regarding problems on specific equipment. Recommend corrective action(s) and troubleshooting approaches. Resolve device issues and answer related questions. \u00a0 Coordinate request for service in the event of a failure to rectify a problem via telephone which may include scheduling of themselves or factory personnel for field service.\u00a0 \u00a0 Assist local representative on difficult problems, to include on-site field service. \u00a0 Keep Product Manager, Quality Assurance and department management informed of any outstanding products deficiencies and generate corrective action requests as required. Support entire core products as defined by management. Maintain and utilize working knowledge of all tools that are applicable. Independently follow all tech support tasks, processes and procedures. Create and update knowledgebase documents as required. Collaborate and consult with team members as necessary. Manage complex customer issues through to completion (reports, schedule service, final disposition, etc.) EOE, M\/F\/Disabled, Vet \u00a0 Minimum Qualifications Bachelor of Science in Engineering or technical related discipline. 2 years of technical support experience. Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. \u00a0 Desired Qualifications: \u00a0 Experience\u00a0with Allen-Bradley product lines. Industrial control automation experience with programming, numerical control, drives, motor controls, and systems. Experience in a field service or sales engineering capacity. Experience of industrial codes and standards. Should be able to interpret electrical schematics. Experience performing product system trouble shooting using telephone skills is necessary. Ability to use electronic test equipment and software to solve systems and product problems. \u00a0 \u00a0 The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if necessary. This position conducts tasks in accordance with applicable health, safety, quality and environmental regulations (state\/federal laws, ISO 9001, ISO 14000, etc.) as well as Rockwell\/Rockwell Automation policies and procedures
Rockwell Automation, Inc
Website : http://www.rockwellautomation.com/
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.