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Job Details

IT Helpdesk Support

Company name
Open Systems Technologies, Inc

, NJ

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A property management company is seeking an IT Helpdesk Support to join their team in East Windsor, NJ. You will assist the IT department in phone, remote, and on-site support to our employees located at multiple locations throughout Central New Jersey. You will help implement and support the technology ranging from Windows servers, Active Directory, VPNs and firewalls, to PCs and other various systems and technologies. Responsibilities

Receive requests, both directly and via tickets, and provide both friendly and efficient support to end-users

Provide first-level assistance and/or resolution of issues, or provide issue escalation to other IT support staff as necessary

Perform remote troubleshooting through diagnostic techniques and information gathering questions

Take ownership of client system issues and work closely with both other IT support team members as well as tech support vendors to ensure timely and accurate resolution of user requests

Install, maintain, and repair computer systems, hardware, software, and peripherals with both accuracy and a sense of urgency

Skills: Bachelor's degreein Computer Science, Information Systems, etc

4 years relevant technical support experience

Software and Hardware certifications a plus

Windows operating systems savvy

Working knowledge of IT ticketing systems/documentation

Troubleshooting skills - Must provide strong customer-service skills and communication. Excellent work ethic and a positive attitude is a must

Excellent communication skills, both verbal and written

Ability to manage multiple projects at once and prioritize based on urgency and requirements

Must be able to travel between our multiple locations throughout New Jersey


Windsor, New Jersey, United States of America





Employment Agency

Open Systems Technologies, Inc


Open Systems Technologies, Inc



Posted Date

5/16/2018 5:20:29 PM


Company info

Open Systems Technologies, Inc

Company Profile

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