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Job Details

Systems Administrator/Help Desk Support

Company name
Close Up Foundation1

Alexandria, VA

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The Close Up Foundation is a non-partisan, non-profit civic education organization that works to inspire, inform and empower young people to become active citizens in our democracy. Each year, Close Up serves nearly 16,000 students and teachers on its Washington-based programs. Critical to Close Up’s mission is ensuring that proper IT infrastructure and support is in place.
Systems Administrator \/ Help Desk Support will provide support for both on-site and off-site staff and provide staff training on all the Foundation’s technology resources. Achieves IT operational objectives by maintaining current systems; evaluating, recommending, testing and installing new technologies; contributing information and specific recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards.
Essential Duties and Responsibilities: 

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client\/server\/storage\/network devices, mobile devices, etc. 
Performing regular security monitoring to identify any possible intrusions.
Providing on-call support for our program staff during all program hours.
Maintaining inventory and assist with purchase of new computers and\/or equipment.
Applying OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure\/add new services as necessary.
Performing staff training on the Foundation’s technology resources.
Determining IT infrastructure requirements by analyzing needs\/trends; prioritizes projects; develops and implements documentation requirements; follows process and change management controls and manages all aspects of problem resolution.
Providing network and remote connectivity hardware\/software support; maintains LAN user documentation; analyzes and troubleshoots network logs and tracks the nature and resolution of problems.
Monitors server and network usage to ensure security of data and access privileges; ensures patches and software updates are completed according to published schedules.
Performs scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.

  Required Qualifications\/Education and\/or Experience:

College Degree Preferred;
2-5 years of experience;
In-depth knowledge of Microsoft Office applications;
Working knowledge of various operating systems;
Ability to install and troubleshoot wide array of peripherals on end user machines;
Solid understanding of Windows Server OS and services;
Experienced in performing and managing backups;
1-2 years’ experience with AWS;
1-2 years’ experience with Office 365;
Experienced with Exchange Online;
Experienced with Skype for Business Online;
Experienced with SharePoint Online;
Experienced with CRM Online;
Experienced with Microsoft Dynamics GP;
Basic understanding of IBM Cognos TM1;
Solid understanding of AD and ADFS services;
Experience managing PBX systems;
Experience managing Fax Servers;
Solid understanding of computer networking protocols;
CCNA, Security , Network , A knowledge;
1-2 years’ experience in Tier 1\/2\/3 Help Desk Support;
Solid understanding of virtualized and cloud infrastructures;
Basic understanding Microsoft SQL Server;
Basic PowerShell scripting skills;
Ability to read code in different programming languages;
Working knowledge of iOS and Android operating systems;
Experience with G Suite;
Excellent problem solving skills and ability to learn and adapt to new challenges quickly;
Ability to effectively communicate and coordinate internally with end-users of varying abilities; as well as externally with vendors and service providers;
Ability to manage multiple concurrent projects and priorities;
Ability to communicate technical concepts to both technical and non-technical audiences;
Strong analytical and problem solving skills;
Excellent verbal and written communication skills; and a passion and willingness to learn additional applications and new technologies as needed.

Equal Opportunity Employer
Absolutely, no recruiters.
Medical, Dental, Vacation\/Sick leave, 403(B), Life Insurance, Transportation Benefit, STD, LTD, FSA and more
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Company info

Close Up Foundation1

Company Profile

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