Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in San Diego, CA
View more jobs in California

Job Details

Field Technical Support Rep III

San Diego, CA

Apply for this job


Field Technical Support Rep III
San Diego
Job Description:
·Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
·Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
·Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
·Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
·Solve technical problems on an assigned hardware and software platforms
·Use proactive monitoring procedures/tools to identify problem prevention opportunities
Accountable for company policies and procedures to complete a wide variety of internal and Customer facing tasks
System level technical knowledge effecting customer business level availability Independent judgment exercised affecting HP escalation processes
Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
Knowledge and Skills Required:
Knowledge of corporate organization, job, and policies
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
Apply Now
DXC Technology
DXC Technology Jobs
Apply Now

Company info

Sign Up Now -

Similar Jobs:
Country: United States Work Location: El Cajon State: California Advertising End Date: 31 Dec 2018 Job Type: Regular About The Opportunity Job Purpose Under moderate supervision, relies on instructions and pre-establis...
San Diego, CA 92101 (map) METIS is a Small Business providing training and education, intelligence analysis, and program management services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject M...
I was very pleased with the HelpDeskCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169