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Field Technical Support Rep III

Location
San Diego, CA

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Field Technical Support Rep III
in
San Diego
California
Job Description:
·Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
·Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
·Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
·Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
·Solve technical problems on an assigned hardware and software platforms
·Use proactive monitoring procedures/tools to identify problem prevention opportunities
Accountable for company policies and procedures to complete a wide variety of internal and Customer facing tasks
System level technical knowledge effecting customer business level availability Independent judgment exercised affecting HP escalation processes
Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
Knowledge and Skills Required:
Knowledge of corporate organization, job, and policies
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
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