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Job Details

Tech Support Specialist

Company name
One Step Retail Solutions

Location
Phoenix, AZ

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Profile

Tech Support Specialist (Hardware Software) - AZ

One Step Retail Solutions

in

Phoenix

AZ

USA

Compensation

$15 to $20 Hourly

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Successful company! Positive work environement with advancement opportunities! People like working here!”

One Step Retail Solutions is looking for career-minded individuals who wish to create a positive impact in the world of retail technology. With offices in Phoenix, Los Angeles and New York, our rapidly expanding team offers growth potential and opportunities for both seasoned professionals and those looking to advance their careers.

We are a passionate group that values collaboration and creativity! At One Step, there is great potential for growth in an ever-expanding industry. Many on the One Step team have been with the company for 20 years!

OUR CULTURE:

Life at One Step wouldn't be the same without our company events. We have monthly birthday and anniversary celebrations, regular holiday parties and charity outreach programs.

WORK-LIFE BALANCE:

We promote a healthy work-life balance. Vacation time increases with your longevity with the company. We also offer sick time and paid holidays.

Our team members are offered a variety of comprehensive medical, dental and vision insurance plans. We also have 401K and life insurance so you can plan for your future on your own terms.

WHAT WE ARE LOOKING FOR:

We are looking for an experienced Network Support Specialist to join our external facing Technical Support team at our headquarters in Phoenix, Arizona.

Skills, Knowledge & Abilities:

• Must learn quickly (Demonstrated by certifications)

• Excellent positive communication skills

• Credentials in: Windows OS, Firewalls, Securities, Virus

• Strong knowledge of DOS, Windows 2000, Windows XP, Windows7, Server2003, and Server 2008

• Experience installing, configuring and troubleshooting Windows networks

• Experience installing, configuring and troubleshooting routers, hubs and switches

• Retail experience (Such as: ring sales, receiving and physical inventory)

• 2 years help desk experience

• Be able to work any of the following shifts and be available for weekend/evening shifts:

6am -- 3pm

8am -- 5pm

10am -- 7pm

RESPONSIBILIES INCLUDE:

• Install and troubleshoot Windows 2000 and XP workstation Windows7 and servers 2003 and 2008

• Install and troubleshoot stand-alone, LAN's & WAN's systems, including VPNs

• Install and troubleshoot firewalls, routers, hubs, and switches

• Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments

• Hardware assembly, installations and repair

• Software installations (Retail Pro, CounterPoint, Ancillary Products, MSOffice, Utilities, etc.)

• Customer hardware testing and repair

• Customer on-site repairs

• Technical phone support

• Maintain any and all software credentials (such as Retail Pro/CounterPoint certifications)

• Optional: after hours support

NOTE: This is an external facing position, customer service is required. (This is not an internal I/T position.)

COMPENSATION:

$17.00 - $25.00 DOE

Plus benefits.

TO APPLY: submit your resume by email.

We want to hear from you. Submit your resume and salary history. We will respond to you.

EOE:

One Step Retail Solutions is an Equal Opportunity Employer (EOE).

About

One Step Retail Solutions

One Step Retail Solutions is looking for career-minded individuals who wish to create a positive impact in the world of retail technology. With offices in Phoenix, Los Angeles, Boston and New York, our rapidly expanding offers growth potential and opportunities for both seasoned professionals and those looking to advance their careers.

We are a passionate group that values collaboration and creativity! At One Step, there is great potential for growth in an ever-expanding industry. Many on the One Step team have been with the company for 15-20 years!

What We Offer You:

• Generous paid vacation and sick time

• 401K

• Health, Dental, Vision, Life

• Aflac Supplemental Insurance

• Professional growth and development

• Monthly birthday/anniversary celebrations

• Other company events and parties

• Positive, supportive work environment

• Healthy work/life balance

Company website:

http://www.onestepretail.com

Company address:

230 N. Maryland Ave. Suite 305 Glendale, CA 91206

Company info

One Step Retail Solutions

Company Profile

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