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Desktop Support Analyst

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Washington, DC

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Desktop Support Analyst

Robert Half



Job #631206151

The Desktop Support Analyst provides internal customer service, first and second tier problem-resolution, and advanced desktop troubleshooting for local and remote sites. The desktop support analyst leads and participates in special projects as assigned; he is responsible and accountable for the overall coordination of projects, technology support, and ancillary IT functions including video-conferencing, telecom, and networking at sites where local expertise is unavailable. This position is assigned to the Desktop Services Group and takes day-to-day direction from the Desktop Services Manager.

For immediate consideration, please send resumes to ~~~!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at ~~~ to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Req ID:


Functional Role:

Desktop Support







Postal Code:



$25.00 to $29.00 per hour


Works with the user community to resolve normal and unusual information system problems, or escalates (as defined) in normal operating procedures. Demonstrates the ability to troubleshoot and resolve more difficult issues based on experience and analysis. Provides technical support and problem resolution activities across Firm locations. Installs PC's and related hardware; investigates hardware problems and performs minor repairs. Interfaces with vendors and internal IT groups for resolution of telecom, video-conference, network, systems, and/or other related hardware problems. Uses advanced technical tools, resources, and knowledge to meet or exceed performance standards and expectations. Knowledgeable about the Firm's total computing environment and quality management processes, maintaining the ability to make informed suggestions for process improvements. - Utilizes soft skills and techniques for working with individuals and groups in a constructive and collaborative manner. - Employs application systems needed to deliver services to internal customers. - Provides assistance for change management when testing software functions for other internal teams. - Demonstrates knowledge regarding lifecycle management of hardware/software, uses tools to track hardware changes. - Recognizes and analyzes trends with help tickets, informing management when necessary. - Develops documentation, enabling knowledge-sharing across the department. - Communicates with all levels of the organization both verbally and written, ensuring that the message is clearly understood by all parties. - Mentors entry level team members in best practices and methods including sharing one's expertise with colleagues and documenting the process. - Proactively champions internal department projects and programs. - Leads by example, exercising good judgment and professionalism. * For immediate consideration, please send resumes to ~~~!

Updated 04/14/2018

Company info

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Company Profile
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world's first and largest specialised staffing firm. RHI is a recognised leader in professional staffing and consulting services, and is the parent company of Protiviti®, a leading independent internal audit and business and technology and risk consulting firm.

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