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Desktop Support Engineer II

Woburn, MA

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nnJob Descriptionn General Summary: The Desktop Engineer II is a key member of the IT team and will be primarily responsible for supporting the end user technology environment of Beacon Health Options . This will include maintenance and management of company desktops, notebooks, Mobile dev i ces , printers , servers and other office equipment and related software . In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This pos i tion Requires an in-depth knowledge of and experience working with MS Office Suite (365, 2016) , Adobe (multiple versions) , and other desktop applications . Thorough experience configuring , upgrading, troubleshooting desktop and laptops computers, servers , printers , scanners and other peripheral devices . Working knowledge of Microsoft SCCM. Essential Duties and Responsibilities: Provide level II technical support to Beacon Health Options staff by respond i ng to helpdesk requests from the level I helpdesk teams . Provide desktop support via phone/email and in person for all local and remote users on a 24x7 rotating on call basis . Maintain and perform hardware set up , proper configuration and system mod i fications to assure high availability and performance . Provide active directory administration and account management of user accounts. Experience using standard support tools such as Ghost , PGP, Dame Ware, GoTo Assist, WebEx and Bit locker etc . Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations Installing and setting up office/cubes for new and existing employees, relocating phones , and troubleshooting outages Escalate unresolved problems to staff with specific expertise , such as developers, network or system engineers , and database administrators in a timely manner 9. Collaborate effectively with desktop support team members and other IT technicians (network and/or system engineers) to resolve and document issue. 10. Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools . Create and update standard software images for a variety of corporate systems (laptops, desktop’s or thin clients) Track and maintain inventory of desktop, laptop, thin clients and peripheral equipment in order to meet the needs of the business . Participate in Desktop Support on call on weekends and after hours. Avaya & Cisco Phone Systems ​ Minimum Qualifications: Education: equivalent Degree in Computer Science, Management Information Systems, or Relevant Work Experience: 3 to 5 years experience in a technical environment Software Microsoft Office 365 & 2016 Active Directory Administration Microsoft Exchange/Outlook Citrix Internally developed BHO Software Databases Microsoft Access Microsoft SQL ​ Other Job Specific Skills Knowledge of network protocols Image and deploy desktop/laptops Knowledge of Encrypment Technology Experience with Anti-Virus Technology Maintain Hardware/Software Inventory Hardware Dell Desktops/Laptops/Thin Clients Dual Dell Monitor Configuration Support Cisco Telecommunications Smartphone configuration Management Printer Configuration and Support Operating Systems Windows 10 Windows 7 Windows Server 2008 Windows Server 2012/2016 Apple IOS Support Onboard/Offboard Employees Escalation support for level 1 analyst Document changes to Inventory Particpate in Projects as needed Other duties as assigned by supervisor TO APPLY Click below on “Apply for this Position” to create a profile and apply for the position Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled

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