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Job Details

Help Desk - Tier II/III

Company name
Quadrant Inc.

Location
Arlington, VA

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Arlington, VA 20598

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Help Desk – Tier II/III

Arlington, VA

MUST:

Help Desk – Tier II/III

2 years hands on experience with, desktop and other IT/VoIP associated devices; installation, maintenance, troubleshooting, asset management and control

Understanding/working knowledge of networking protocols, network electronics and personal computer hardware and software applications

AV/VTC Experience

Microsoft Certified

Candidate must be DoD8570 compliant - Security , Microsoft and Computing certification

Active or Interim Top Secret clearance, SCI Eligible

Associate's Degree with a concentration in computer-related technology and/or business administration

DUTIES:

Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment

Maintain maintenance records and perform follow-ups as required for routine preventive and demand maintenance workstations and peripherals

Update the software provided as Government Furnished Software (GFS) as required

Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware

Monitor all enterprise wide servers and services

Manage Windows 2000/2003 Active Directory integrated DNS servers and multi-master zones

Manage WINS servers and WINS replication infrastructure

Monitor replication between global catalogs and domain controllers using approved tools

Manage and monitor backup process to include daily review of backup logs and monthly test restores as part of routine maintenance and testing

Operate and monitor the disaster recovery process, procedures and policies.

Operate and maintain the off-site tape storage process for disaster recovery and emergency access

Provide first level trouble shooting on file server and SQL server operations

Analyze and diagnose system failures to determine their causes and make written recommendations for corrective action

Provide technical support to establish effective operational procedures

Provide installation, testing and maintenance of Operating System and applications Software

Provide technical assistance in writing and modifying Standard Operating Procedures (SOP), troubleshooting guides and tools

Provide technical assistance in analyzing the security weaknesses/ vulnerabilities of new GOTS and COTS application software

Install and configure system utilities

Document procedures taken to research, assess, troubleshoot, test, and resolve support and assistance in designated ticket tracking system (ITSM Remedy)

Complete trouble tickets using applicable software, and policy and procedures

Assist with desktop problems involving user account, passwords and access to data files

Knowledge of moving users between domains and/or OUs using approved tools

Knowledge of printer support operations as required (e.g. server maintenance and queue creation)

Knowledge of install and configure System Operating software as required

Knowledge of performing local workstation back-ups as required; i.e. back up the customer's hard drive when performing operations that could result in the loss of data or back up the customer's files when re-imaging a machine

Knowledge of corrective maintenance/troubleshooting for software malfunctions

Assist with troubleshoot problems encountered using appropriate/designated software

Knowledge of performing operator/user maintenance and minor repairs on hardware and peripherals

Knowledge of performing new equipment setups, reconfigurations, and relocations

*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Company info

Quadrant Inc.

Company Profile

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