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Mac Help Desk Specialist Contract/Consulting

New York City, NY

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Why this role?
If you are passionate about our mission to foster the financing of health care around the patient’s experience and would like to impact the broader scope of the industry - using a grass-roots effort to drive collaboration and change in a stagnant and inefficient marketplace - this is a unique opportunity for you.
Are you right for this job?
We are looking for someone with:
1-3 years of tech support experience
Bachelors degree preferred
Above average interpersonal communication skills
Application support experience
Experience with Jira and Google Apps
What will you do?
Troubleshoot Tier 1 & 2 issues for the office and some field operations
Ownership of hardware deployments
Manage physical inventory
Complete technical on-boarding for new users
Install new equipment and programs for users
Operate Mac and Chrome boxes
Troubleshoot network or connectivity problems for users or user groups.
Provide telephone support related to networking or connectivity issues.
Complete customer needs assessment
Disseminate basic technical knowledge (tips, educational material, etc..)
General help desk support
Why Remedy Partners?
Remedy Partners is an innovative healthcare services and technology company specializing in “bundled payment” programs. Bundled payments are an innovative new payment model that includes financial and performance accountability in episodes of care. Episode payment programs represent an important advance in the organization and financing of health care services in both the public and private sectors.
The company’s mission is to dramatically improve the quality and efficiency of healthcare delivery by developing and managing episodic payment programs in partnership with leading healthcare organizations.
We take our role seriously and constantly remind each other that every patient in Remedy’s program is someone’s mother, brother, father, sister, friend or other relative. Empathy for the challenges patients face after a hospitalization keeps us focused on the important role we can play.
To learn more about our company, mission and history:
Please visit our website, ****Remedy Partners is an equal opportunity employer and Remedy Partners considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or any other basis prohibited by federal, state or local law. In addition, Remedy Partners provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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