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Job Details

Desktop Support

Company name
American Cybersystems, Inc. (ACS Group

Location
New London, CT

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Desktop Support

New London, CT

Job Summary

Provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment.

Essential Job Functions

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

High school diploma or G.E.D.

Seven or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Thanks and Regards

Mini Verma

Associate Recruiter

ACS Global Tech Solutions Pvt. Ltd.

Work: 678 203 3368

Cell:: 732-289-2725

Email:: [Click Here to Email Your Resumé]

www.linkedin.com/in/meenakshi-verma-47466014


www.acsicorp.com 
    

ACS Group is a Minority-Owned Business Enterprise (MBE) 

and a Certified NMSDC Corporate Plus® Member

Job Requirements

PC Technician

New London, CT

Job Summary

Provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment.

Essential Job Functions

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

High school diploma or G.E.D.

Seven or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Thanks and Regards

Mini Verma

Associate Recruiter

ACS Global Tech Solutions Pvt. Ltd.

Work: 678 203 3368

Cell:: 732-289-2725

Email:: [Click Here to Email Your Resumé]

www.linkedin.com/in/meenakshi-verma-47466014


www.acsicorp.com 
    

ACS Group is a Minority-Owned Business Enterprise (MBE) 

and a Certified NMSDC Corporate Plus® Member

Company info

American Cybersystems, Inc. (ACS Group

Company Profile

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