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Job Details

Desktop Support Technician

Company name
Beacon Hill Staffing Group, LLC

Irvine, CA

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Desktop Support Technician

Beacon Hill Staffing Group, LLC



Job #684158073

ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 1. Perform day to day desktop servicing, repair and/or installation of hardware and software for all end users in the National Support Center. 2. Assist customers to diagnose problems and provide resolutions for technical and service issues including end-users local-area network access problems, e-mail, Internet, and network or local printer problems. 3. Provide one-on-one end-user problem resolution with DameWare and in-person. 4. Help coordinate timely support and repair on various IT equipment covered by third-party vendor maintenance agreements. 5. Manage help tickets assigned to them, ensuring maximum issue resolution in minimum time with the end user needs the main focus. 6. Perform multiple, technical tasks with a need to routinely upgrade skills to meet changing job conditions. 7. Other duties as assigned by Management. REQUIRED: * 1 year experience in an IT environment with strong troubleshooting skills and networking software and hardware problems. * Knowledge of Windows XP, Windows 7, Windows Servers, Microsoft Office, and theories of network systems. * Possess a valid driver's license * Equivalent to high school diploma or general education degree (GED) with at least one year college level course work. * Excellent oral, written, interpersonal, and customer service skills. Find Us on Facebook! Follow Us on Twitter! Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting ~~~. We look forward to working with you. Beacon Hill. Employing the Futureâ„¢

Updated 06/12/2018

Company info

Beacon Hill Staffing Group, LLC
Website :

Company Profile
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations and service offerings will be added to address ever changing constituent needs.

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