IT51 - Help Desk Level 1
Workstation Support Tech
Responsible for the installation and configuration of workstation software and hardware for IT users. Learns to identify proper documented procedures and scripts used for troubleshooting end user problems. Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site.
Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track status/inventory of items. Ensures tools and equipment are licensed and approved by IS purchasing.
Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production.
Minimum Requirements: Education: Associate Degree in Computer Science, Information Technology, or other job related field.
Equivalency: 2 years of job related work experience. Training: Work Experience: Skills and Abilities: Strong customer service skills. Able to identify and follow proper documented procedures and scripts used for troubleshooting problems. Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
With Kelly, youâ€™ll have direct connections to leading IT organizations in the best companies around
the globeâ€”offering you the chance to work on some of todayâ€™s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100â„¢
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career
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Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.