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Help Desk Specialist

Gaithersburg, MD

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Help Desk Specialist
Falcon IT & Staffing Solutions LLC
$75,000 to $80,000 Annually
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
We have an immediate opening for a Help Desk Specialist to support a long-term federal contract at NIST in Gaithersburg MD. This is a 6 month temp to hire position. Please send an updated resume and target pay rate and salary. We look forward to hearing from you!
Job Description:
NIST uses Service Now (Ticketing system) to record all work.
Ticketing system experience
Government experience
Accounting/Travel System experience
5 years of Help Desk Support
Stable Work History
The main applications the position supports are:
Oracle CFS (Accounting System)
E2 (Travel system)
GMIS (Grants system)
CSTARS (Bankcard system)
Role and Responsibilities:
· Provides support to end users and for entering tickets accurately and promptly into ServiceNow in accordance with SOPs in a fast pace and complex environment
· Advises and assists users in problem-solving activities using information center tools to resolve problems.
· Possess functional knowledge and understanding of Business System products and services in order to deliver solutions to end user inquiries on current and future products with emphasis on products in production.
· Communicate and document user needs in using Business System products and service.
· Recommends process changes for integrating new processes with existing ones.
· Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems.
· Participate in training to learn new services and participate in continuous improvement efforts as it relates to end user experience
Falcon IT & Staffing Solutions LLC
Falcon IT & Staffing Solutions, LLC (Falcon) assists businesses with temporary and direct hire staffing in the Public and Private Sectors. Falcon provides contingent recruiting services to government contractors across the United States, with a special focus on helping small business grow by offering affordable hiring solutions. We are also committed to helping our military veterans find employment as they transition back to the workforce. Our staffing areas of expertise include IT, Cyber Security, Healthcare IT, Finance, Executive Search and Program/Project Management resources. We are committed to equal opportunity employment of qualified personnel regardless of sex, race, religion, ethnic origin, or any other legally protected status.
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