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Desktop Support Technician - Military veterans preferred

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Dallas, TX

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Req ID:\u00a014634\u00a0\u00a0At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company\u2019s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services\u00a0and for the people who work here.\u00a0NTT DATA\u00a0Services currently seeks a\u00a0Desktop Support Technician\u00a0to join our team in Dallas, Texas (US-TX), United States (US).\u00a0\u00a0Role Responsibilities:-Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.-Serves as company liaison with customer on administrative and technical matters-Provide level 1 technical support and incident management service desk functions-Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals-Installs, maintains and optimizes desktop /notebook configurations at customer sites-Diagnoses and resolves product performance problems -Performs maintenance and repair services-Instructs customers in the operation and maintenance of the systemBasic Qualifications:-3-5 years of desktop support, customer support and/or helpdesk experience-2-4 years of experience with Microsoft Operating Systems-Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated, prioritize work request)-Familiar with HP printer management, including physical replacement, network programming and device set up (ability to lift at least 25lbs)-Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and/or related technologies-Office productivity applications, email clients, Citrix clients and various other applications\u00a0This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.\u00a0 Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 About NTT DATA Services\u00a0NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.\u00a0NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000 professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.\u00a0NTT DATA, Inc. (the \u201cCompany\u201d) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.\u00a0 The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.\u00a0 To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.\u00a0\u00a0\u00a0

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NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

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