Customer Service Associate
Snelling Staffing, L.L.C.
**MEMBERS ONLY**SIGN UP NOW***. looking for Multiple Help Desk Associates for a contract to hire project with one of our top global customers to work in Bowling Green, KY.
This position requires a flexible schedule, 20-40 hours per week with OT as needed.
be able to work with Snelling on a W2 basis
. No 3rd parties
will be considered at this time.
Location: Bowling Green, KY
Pay Rate: $11.25/hr
Contract to hire
Role Responsibilities - Job Role include providers inquiring about current insurance coverage, previous insurance coverage, co-pays, claims questions, etc. - Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accuracy of information and their attendance and punctuality. - Responsible for compliance with all laws and regulations related to the conduct of our business, including following all HIPAA guidelines and procedures. - Quality Customer Service - Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies and procedures. - Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc). - Captures and documents customer feedback. - Receives, resolves and routes complaints as defined by department policy, procedures and guidelines. - Interacts with other End Client staff to resolve customer inquiries, complaints and problems, particularly in Claims Services, Provider Services, ILR / COB, Payment Processing, the Provider Processing Center, Provider Relations, - Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services and the Behavioral Health and High-End Imaging vendors. - PSRs handles calls regarding claim status, appeal status, eligibility and benefits, referral and authorizations. Requirements for this role include: - 1-3 years experience in Provider Service - Ability to communicate (oral/written) effectively to exchange information with our client
Mandatory Skills: Customer Service, troubleshooting
Desirable Skills: 1-2 years in a technical environment, 2 years of customer service experience, 1-2 year in Health Care
Founded in 1951, Snelling has a long legacy as one of the most trusted and respected staffing and recruiting firms in the United States. With a network of over 80 offices nationwide, Snelling is the right partner to help consultants find employment in today's leading companies. We set the industry standards by employing staffing experts who are extremely connected and able to uniquely evaluate and attract the best-skilled resources to the right opportunities. Snelling was awarded Best of Staffing 2017 Client Diamond Award for five consecutive years of Best of Staffing awards and has been recognized by numerous other publications as a leader in the staffing industry.