BCforward is seeking a highly motivated and Experienced Enterprise Service Desk Specialist Sr, Secret Clearance| Tier III
: Enterprise Service Desk Specialist Sr, Secret Clearance| Tier III
: Arlington, VA 22214
: 5 Months contract with strong possibility of extension
Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.
Position is subject to FAR 52.222-41, Service Contract Act (SCA) of 1965, as Amended Nov-07, and the most current SCA Wage Determination (WD) issued by the Government under HPE NGEN contract which is attached to this Job Posting Requires high school diploma or GED, 3 years' experience and IAT II.
This is an open competitive solicitation.
Must be able to pass background and drug screen
Who to Contact
How to Apply:
Please send resumes to Mohammed.khadeer@bcforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14 years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.
At BCforward, adding value is a pillar of our mission. With our best-in-class strategic IT outsourcing, we leverage economies of scale and complementary core competencies to deliver cost effective, value-added solutions. BCforward strives for quality solutions, timely delivery, competitive price and an innovative approach. We achieve this through entrepreneurial attitude, business processes, project management, proven relationships and flexibility.