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Sr. Desktop Support Technician

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New York City, NY

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Requisition Number: 56965 

Come join the Insight team as a Level II MAC/Windows Desktop Support Technician Lead, and support one of our key clients! As a MAC/Windows Desktop Support Technician Lead, you'll work in a dynamic environment utilizing your technical skills and continue to learn new ones.


What you'll do at Insight:


*Support end-users Mac and PC's in person and over the phone with excellent customer service *Install, Configure and Troubleshoot end user desktop issues with MAC/Windows *Track fixed assets and inventory *Educate and set up new users, including imaging, new hardware and software


What you'll need to join Insight:

*2 minimum year experience and or CompTIA PC Hardware Technician Certification. *2 years' experience as a Lead and or Manager *Experience in LANs, WANs, Personal Computers (Mac and Windows), messaging and server software applications *Strong Customer Services Skills and Experience *Experience using ServiceNow tracking system *Understanding of large account environments and protocol required.  *Ability to multitask with strong organization and time management skills.  Able to respond effectively to inquiries or complaints within a timely fashion. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions(tm), the new IT.

*Global technology provider of IT hardware, software and service solutions *Fortune 500 company founded in 1988 with clients around the globe *$5.5 billion in revenue for 2016 *6,400+ teammates worldwide *2017 Arizona’s Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal) *2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner

Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: New York || New York (US-NY) || United States (US) || None || None || US - New York, NY ||



Company info

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Company Profile
Now more than ever it's important for your business to have an IT solutions partner who can help you accomplish more of your IT goals, achieve new efficiencies and realize cost savings every step of the way. Whether your company needs fast access to essential technologies or the support of technical experts for the strategic planning and deployment of solutions, Insight can help.

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