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Job Details

Service Desk Specialists / Help Desk Specialists

Company name
FLASH Technology Group LLC

Location
Annapolis Junction, MD

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Annapolis Junction, MD 20701

(map)

Must have an Acitve TS/SCI with polygraph! Will consider TS/SCI, if willing to take a polygraph.

Located in Annapolis Junction, MD. Various shifts

available immediately!

Three levels of Service Providers needed, so experience required varies based on level of education and skills.

Must currently have IAT level I or II cert.

Can also apply directly to dmagruder@flashtg.com

or apply on website at www.flashtg.com.

Provides first contact and incident resolution to customers with hardware, software, and application problems.

Includes both customer telephone support as well as electronically submitted requests.

Provides polite and friendly customer service.

Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.

Documents incidents status and solutions in incident database tools.

Possesses current working knowledge of computers, printers, laptops, and common windows applications.

Works through various types Tier II issues with telephone assist.

Provides answers to Frequently asked Questions or solutions to common problems as part of a customer self help capability.

Level 0 High School Diploma/ GED 4

Level O Associates Degree 2

level O Bachelors Degree 0

level 1 High School Diploma or GED 6

level 1 Associates Degree 4

Level l Bachelors Degree 2

level l Masters Degree 0

level 2 High School Diploma/ GED 8

level 2 Associates Degree 6

Level 2 Bachelors Degree 4

level 2 Masters Degree 2

Level 2 PhD 0

level 3 HighSchool Diploma/ GED 10

level 3 Associates Degree 8

Level 3 Bachelors Degree 6

Generous Referral Bonus Program!

Date:

Thu, 21 Dec 2017 14:53:11 America/Chicago

Company info

FLASH Technology Group LLC
Website : http://flashtg.com

Company Profile
FLASH Technology Group LLC provides exceptional technology, training, and security services to the US Government and Intelligence Community. FLASH expertly engineers and develops systems that defend our nation and IT infrastructure, while enabling government agencies to accomplish their goals with an array of technology management expertise, services, and support. These include cyber security, Cloud computing, network and systems engineering, instructional systems and curricula design, and more. Our expertise in these areas is well regarded, and our team includes highly skilled and experienced professionals. We also have close working relationships with outside manufacturers, developers, and other experts we can call on for “moment’s- notice” consults. In many cases, these are the experts who “wrote the book” on various matters we want to address. FLASH also follows a unique business model— allowing us to minimize overhead, maximize benefits for our employees, and offer our partners and clients the best talent at reasonable costs.

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