Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Annapolis Junction, MD
View more jobs in Maryland

Job Details

Service Desk Specialists / Help Desk Specialists

Company name
FLASH Technology Group LLC

Annapolis Junction, MD

Apply for this job

4 hit(s)  


Annapolis Junction, MD 20701


Must have an Acitve TS/SCI with polygraph! Will consider TS/SCI, if willing to take a polygraph.

Located in Annapolis Junction, MD. Various shifts

available immediately!

Three levels of Service Providers needed, so experience required varies based on level of education and skills.

Must currently have IAT level I or II cert.

Can also apply directly to

or apply on website at

Provides first contact and incident resolution to customers with hardware, software, and application problems.

Includes both customer telephone support as well as electronically submitted requests.

Provides polite and friendly customer service.

Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.

Documents incidents status and solutions in incident database tools.

Possesses current working knowledge of computers, printers, laptops, and common windows applications.

Works through various types Tier II issues with telephone assist.

Provides answers to Frequently asked Questions or solutions to common problems as part of a customer self help capability.

Level 0 High School Diploma/ GED 4

Level O Associates Degree 2

level O Bachelors Degree 0

level 1 High School Diploma or GED 6

level 1 Associates Degree 4

Level l Bachelors Degree 2

level l Masters Degree 0

level 2 High School Diploma/ GED 8

level 2 Associates Degree 6

Level 2 Bachelors Degree 4

level 2 Masters Degree 2

Level 2 PhD 0

level 3 HighSchool Diploma/ GED 10

level 3 Associates Degree 8

Level 3 Bachelors Degree 6

Generous Referral Bonus Program!


Thu, 21 Dec 2017 14:53:11 America/Chicago

Company info

FLASH Technology Group LLC
Website :

Company Profile
FLASH Technology Group LLC provides exceptional technology, training, and security services to the US Government and Intelligence Community. FLASH expertly engineers and develops systems that defend our nation and IT infrastructure, while enabling government agencies to accomplish their goals with an array of technology management expertise, services, and support. These include cyber security, Cloud computing, network and systems engineering, instructional systems and curricula design, and more. Our expertise in these areas is well regarded, and our team includes highly skilled and experienced professionals. We also have close working relationships with outside manufacturers, developers, and other experts we can call on for “moment’s- notice” consults. In many cases, these are the experts who “wrote the book” on various matters we want to address. FLASH also follows a unique business model— allowing us to minimize overhead, maximize benefits for our employees, and offer our partners and clients the best talent at reasonable costs.

Similar Jobs:
Help Desk Manager
location Washington, DC
12,783 Deloitte Help Desk Manager in Washington District Of Columbia Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services w...
Help Desk Specialist 2 (VTC)
location Annapolis Junction, MD
Job Views : 1 Location: Annapolis Junction, Maryland, , United States Job Category: Employment Type: Full time Salary: Job Description At Kaizen, our people are our product. We match up talented individuals to challenging positio...
Customer Engineer II - Baltimore
location Baltimore, MD
Customer Engineer II - Baltimore','0063059_P0220916','!*!TITLE: Customer Engineer Representative II (1st shift) LOCATION: Baltimore (Virtual), MD, US NCR Corporation (NYSE: NCR) is the global leader in consumer transaction tec...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169