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IT End User Support

Saint Petersburg, FL

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IT End User Support
Saint Petersburg
Kforce has a client that is seeking a IT End User Support in Saint Petersburg, Florida (FL). Essential Duties:
Installing, configuring, troubleshooting, and resolving problems on a variety of hardware and software via telephone/remote control access and occasional on-site support
Monitoring the call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements
Providing detailed documentation of activity in the call tracking system
Communicating technical information to a non-technical audience
Completing installations of corporate standard software images
Minimum of a High School diploma or GED / equivalent and three (3) years of relevant experience in a technical help desk or other technical support environment required or combination or education, training and experience
B.S. in Computer Science, MIS or related degree preferred
Advanced technical knowledge of the following highly preferred:
Installing, troubleshooting and maintaining computer hardware and software
Operating systems (OS)
Mobile devices
Business applications
Security products
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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