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Job Details

End User Support Technician

Company name
The Judge Group, INC

Location
Pinellas Park, FL

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End User Support Technician

The Judge Group, Inc.

Pinellas Park

FL

Job #684932583

Our client is currently seeking a End User Support Technician in North St. Petersburg, FL 33716

6 Months

Job Title: End User Support Technician

Duties:

Installing, configuring, troubleshooting, and resolving problems on a variety of hardware and software via telephone/remote control access and occasional on-site support.

Monitoring the call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements.

Providing detailed documentation of activity in the call tracking system.

Communicating technical information to a non-technical audience.

Completing installations of corporate standard software images.

Advanced technical knowledge of the following highly preferred:

Installing, troubleshooting and maintaining computer hardware and software Operating systems (OS) Mobile devices Networking Business applications Security products

Education: Minimum of a H.S. diploma and three (3) years of relevant experience in a technical helpdesk or other technical support environment required or combination or education, training and experience. B.S. in Computer Science, MIS or related degree preferred.

Required Skills:

CUSTOMER SERVICE

WINDOWS 10

MICROSOFT WINDOWS 7

HARDWARE TROUBLESHOOTING

MOBILE DEVICES

Additional Skills:

REMOTE TROUBLESHOOTING

END USER SUPPORT

TECHNICAL SUPPORT

TRAINING

DOCUMENTATION

NETWORKING

SECURITY

TELEPHONE

Minimum Degree Required: Completed High School (Diploma or GED)

Judge Group Job Order ID:

572813

Salary:

Open

Company Description:

Working at the crossroads of people and transformative technologies, The Judge Group delivers innovative business solutions – powered by top talent – to help organizations reach their strategic goals and realize opportunities now and in the future.

The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, China, and India. The Judge Group serves more than 40 Fortune 100 companies and is responsible for the placement of more than 4,500 professionals annually across a wide range of industries. To learn more, visit ~~~.

Updated 06/13/2018

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Company info

The Judge Group, INC
Website : http://www.judge.com/

Company Profile
Working at the crossroads of people and transformative technologies, The Judge Group delivers innovative business solutions - powered by top talent - to help organizations reach their strategic goals and realize opportunities now and in the future. The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, China, and India. The Judge Group serves more than 40 Fortune 100 companies and is responsible for the placement of more than 5,000 professionals annually across a wide range of industries.

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