PDS Tech, Inc.
Desktop Support Technician II
Provides resolution to all desktop support requests. Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment. Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications. Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues. Works independently to troubleshoot all support requests and follow escalation policies. Participates in testing, documentation and implementation of assigned projects. Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets. Typically requires 3-5 years of experience. Intermediate level. Provides technical/functional and/or administrative support. General working knowledge of specific systems, terminology and procedures used within the department. Performs routine tasks. Able to solve problems and make basic decisions.
This position will begin working in Anchorage then transition to North Slope Kuparuk and work a North Slope schedule. Will need ability to work both Anchorage and North Slope schedules.
Provide deskside and remote support for Personal Computing environments at the ConocoPhillips Anchorage, Kuparuk, and Alpine locations.
Perform technical support, assembly, installation, repairs, and moving of computers, printers and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users.
Handling technically complex desktop support issues.
Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users.
Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs.
Certified warranty & non- warranty repair of Dell computers and Hewlett Packard printers.
Managing small to medium local projects for and participate in IT initiatives.
A Certification (If not, must be able to obtain within 3 months of starting position)
High School Diploma/GED
Legally authorized to work in the United States on a regular full - time basis without restrictions
Three years of direct experience in troubleshooting Microsoft Windows Operating Systems
Able to lift/move equipment up to 30lbs
Able to work a 2 week on / 2 week off rotational schedule in Kuparuk or Alpine on the North Slope, Alaska
Completion of North Slope Unescorted Training course (NSTC Certification) http://nstc.apicc.org/
Valid Drivers License
Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products
Ability to give presentations to small or medium size groups
Excellent verbal and written communication skills with direct customer interaction
Ability to work well with local and global teams
Willingness to continually learn
Ability to champion change
Bachelor's degree in MIS or Computer Science
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
PDS Tech, Inc.
Website : http://www.pdstech.com
PDS Tech, Inc. is an award winning specialty recruiting firm supplying temporary staff and project support to the Fortune 500. Founded in 1977 by an aerospace engineer, PDS Tech has its roots in aerospace and defense engineering and IT staffing and project support and counts among its customers the finest companies in those industries. Over the years, PDS Tech has grown and diversified and now ranks in the top 30 staffing companies in the U.S. and is the 4th largest engineering staffing firm. PDS Tech has a reputation with its 10,000 plus contract employees for providing the most superior employment experience in the industry, including world class benefits and paperless employment solutions. Our on-line job search function makes it easy to browse and apply for the perfect contract position. PDS provides temporary staff, temp-to-hire candidates, CAD/CAM engineers, IT pros, and on-site and vendor managers to these industries: Aerospace Energy Automotive Government Civil/Architectural Medical, Defense/Military Software Electronics Telecommunications Financial Services If you're a customer facing a peak workload, if you need specific expertise for a specific period of time, if you want to let someone else handle payroll, workers comp, taxes, health benefits and 401Ks for contract employees, if you you're ready to save time and money where staffing is concerned, your simple solution is PDS. Our contractors can take advantage of customized comprehensive and flexible benefit programs. We offer them weekly payroll, direct deposit, medical and life insurance, paid holidays, open 401k enrollment, and completion bonuses. If you want more from contractual employment, you owe it to yourself to check out PDS.