Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Desktop Support Supervisor
Alaska USA
Anchorage, AK
Apply Now >
Desktop Support Supervisor
Alaska USA Federal Credit Union.
Anchorage, AK
Apply Now >
Desktop Support Supervisor
Alaska USA Federal Credit Union
Anchorage, AK
Apply Now >
Telecommute Hospital Patient Accounting Analyst
Virtual Vocations
Anchorage, AK
Apply Now >
Desktop Support Engineer
prosource.it
Anchorage, AK
Apply Now >
View more jobs in Anchorage, AK
View more jobs in Alaska

Job Details

Desktop Support Technician II

Company name
PDS Tech, Inc.

Location
Anchorage, AK

Apply for this job






3 hit(s)  

Profile

Desktop Support Technician II

in

Anchorage

Alaska

GENERAL DESCRIPTION

Provides resolution to all desktop support requests. Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment. Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications. Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues. Works independently to troubleshoot all support requests and follow escalation policies. Participates in testing, documentation and implementation of assigned projects. Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets. Typically requires 3-5 years of experience. Intermediate level. Provides technical/functional and/or administrative support. General working knowledge of specific systems, terminology and procedures used within the department. Performs routine tasks. Able to solve problems and make basic decisions.

This position will begin working in Anchorage then transition to North Slope Kuparuk and work a North Slope schedule. Will need ability to work both Anchorage and North Slope schedules.

JOB DETAILS

Provide deskside and remote support for Personal Computing environments at the ConocoPhillips Anchorage, Kuparuk, and Alpine locations.

Perform technical support, assembly, installation, repairs, and moving of computers, printers and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users.

Handling technically complex desktop support issues.

Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users.

Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs.

Certified warranty & non- warranty repair of Dell computers and Hewlett Packard printers.

Managing small to medium local projects for and participate in IT initiatives.

REQUIRED

A Certification (If not, must be able to obtain within 3 months of starting position)

High School Diploma/GED

Legally authorized to work in the United States on a regular full - time basis without restrictions

Three years of direct experience in troubleshooting Microsoft Windows Operating Systems

Able to lift/move equipment up to 30lbs

Able to work a 2 week on / 2 week off rotational schedule in Kuparuk or Alpine on the North Slope, Alaska

Completion of North Slope Unescorted Training course (NSTC Certification) http://nstc.apicc.org/

Valid Drivers License

Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products

Ability to give presentations to small or medium size groups

Excellent verbal and written communication skills with direct customer interaction

Ability to work well with local and global teams

Willingness to continually learn

Ability to champion change

PREFERRED

Bachelor's degree in MIS or Computer Science

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Company info

PDS Tech, Inc.
Website : http://www.pdstech.com

Company Profile
PDS Tech, Inc. is an award winning specialty recruiting firm supplying temporary staff and project support to the Fortune 500. Founded in 1977 by an aerospace engineer, PDS Tech has its roots in aerospace and defense engineering and IT staffing and project support and counts among its customers the finest companies in those industries. Over the years, PDS Tech has grown and diversified and now ranks in the top 30 staffing companies in the U.S. and is the 4th largest engineering staffing firm. PDS Tech has a reputation with its 10,000 plus contract employees for providing the most superior employment experience in the industry, including world class benefits and paperless employment solutions. Our on-line job search function makes it easy to browse and apply for the perfect contract position. PDS provides temporary staff, temp-to-hire candidates, CAD/CAM engineers, IT pros, and on-site and vendor managers to these industries: Aerospace Energy Automotive Government Civil/Architectural Medical, Defense/Military Software Electronics Telecommunications Financial Services If you're a customer facing a peak workload, if you need specific expertise for a specific period of time, if you want to let someone else handle payroll, workers comp, taxes, health benefits and 401Ks for contract employees, if you you're ready to save time and money where staffing is concerned, your simple solution is PDS. Our contractors can take advantage of customized comprehensive and flexible benefit programs. We offer them weekly payroll, direct deposit, medical and life insurance, paid holidays, open 401k enrollment, and completion bonuses. If you want more from contractual employment, you owe it to yourself to check out PDS.

Similar Jobs:
JOB SUMMARY: Under general supervision, works as part of the HIT Service Desk Team on the effective management of incidents through tier 2. Provides advice and guidance to customers and end users. Ensures professional and effecti...
Virtual Technical Support Specialist
Location : Anchorage, AK
A web development company is seeking a Virtual Technical Support Specialist.\nCore Responsibilities Include: Troubleshoot issues and create detailed bug reports Bring new ideas to the team in order to help our business continue to...
I was very pleased with the HelpDeskCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 21