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Job Details

Desktop Support Specialist

Bethesda, MD

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Desktop Support Specialist
Are you a talented IT professional looking to be part of a top notch team?
At LCG we offer a culture of opportunity, recognition, and collaboration...all the components that make a great place to work. We pride ourselves on providing cost-effective solutions and outstanding client services; a testament to the talented and dedicated people we hire.
From our in-house training program options to our versatile 401K plan, LCG offers a robust benefits package that both accommodates our employees needs for stability and security, and the flexibility to challenge themselves and focus on advancing their professional development.
Large company benefits. Small company feel.
Take the next step and submit your application for review...We look forward to helping you and our clients to achieve goals!
LCG is seeking a Desktop Support Technician will be a very hands-on, senior member of a the Technical support team responsible for PC desktop, laptop configuration, mobile device, and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
The Senior Desktop Support Technician participates in projects, provides technical support including maintenance and upgrading of desktops and laptops. This position requires availability to handle after-hours calls including nights and weekends on an infrequent basis.
Principle Responsibilities:
Desktop Troubleshooting
VMware Virtual Desktop (VDI) administration
Provides professional helpdesk support for local users
Logs incident/trouble calls and emails into IT Service Management system
Monitor incident log for timely assignments
Assist with Windows Deployment System building desktop and installing applications
Assist in other IT related areas as needed
Skills and Experience:
Has a professional, pleasant, and patient demeanor
Experience working with VIP and Executive staff
Ability to communicate effectively, both in person, over the phone, and in writing
Works effectively as a team member while having ability to work independently
Strong attention to detail
Desired Technical Knowledge:
Advanced knowledge of Microsoft Windows OS (Windows 7/8)
Knowledge of Macintosh OS
VMware Virtual Desktop (VDI) version 5.3
Advanced knowledge of Microsoft Office
Basic network knowledge and experience
Experience with Windows Deployment Services (WDS) and Microsoft Deployment Kit (MDT)
Experience supporting mobile devices including Blackberry and Apple iPhone
Experience supporting video conferencing
Network printing
Education & Minimum Qualifications:
3 years in desktop support role
2 degree in Information Technology is preferred but not necessary
A and MCP certifications preferred
Bethesda, MD
Job Code:
Employment Duration:
Regular Full Time
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

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