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Job Details

Technical Support Specialist - Hybrid

Company name
Realogy Holdings Corp

Location
New York City, NY, United States

Employment Type
Full-Time

Industry
Customer Service, Help Desk, It

Posted on
Jun 06, 2022

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:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Technical Support Specialist - Hybrid,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003e\u003ca href=\http://www.realogy.com/\ target=\_blank\\u003eRealogy Holdings Corp.\u003c/a\u003e\u0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003esome of the most recognized names in real estate: \u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003eBetter Homes and Gardens® Real Estate\u003c/a\u003e, \u003ca href=\https://www.century21.com/\ target=\_blank\\u003eCentury 21®\u003c/a\u003e, \u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003eColdwell Banker®\u003c/a\u003e, \u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003eColdwell Banker Commercial®\u003c/a\u003e, \u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003eCorcoran®\u003c/a\u003e, \u003ca href=\https://www.era.com/\ target=\_blank\\u003eERA®\u003c/a\u003e, \u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003eSotheby\u0027s International Realty®\u003c/a\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy\u0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. \u003c/p\u003e \u003cp\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/p\u003e \u003cp\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/p\u003e \u003cul\u003e \u003cli\u003eForbes 2020 Best Employers for Diversity.\u003c/li\u003e \u003cli\u003eRecognized on the 2020 Human Rights Campaign \u003ca href=\https://urldefense.com/v3/__https:/c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2499490-1\u0026amp;h=414592108\u0026amp;u=https*3A*2F*2Fwww.hrc.org*2Fcampaigns*2Fcorporate-equality-index\u0026amp;a=Corporate*Equality*Index__;JSUlJSUrKw!!CHCva4lQ!V7Hq9z8jry2mbi5g4VJrhm9-jtcmXOENdMS-vH72q6amtqO3-pbdNGQYXxhZ1YbfSuE$\ target=\_blank\\u003eCorporate Equality Index \u003c/a\u003e.\u003c/li\u003e \u003cli\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.\u003c/li\u003e \u003cli\u003eFirst residential real estate company to endorse the\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=3188291754\u0026amp;u=https://www.hrc.org/blog/hrc-announces-unprecedented-business-support-for-the-bipartisan-equality-ac\u0026amp;a=Equality Act\ target=\_blank\\u003eEquality Act\u003c/a\u003e\u0026nbsp;and fully support\u0026nbsp;\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=1515556233\u0026amp;u=https://www.realogy.com/news/2018/10/03/realogy-announces-support-for-fair-and-equal-housing-act-bill\u0026amp;a=H.R. 1447\ target=\_blank\\u003e H.R. 1447\u003c/a\u003e\u0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.\u003c/li\u003e \u003c/ul\u003e \u003cp\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/p\u003e \u003cp\u003e\u0026nbsp;\u003c/p\u003e \u003cp\u003eThe Corcoran Group is a leading residential real estate brand with more than 50 offices and more than 3,300 sales associates serving Manhattan, Brooklyn, the Hamptons, the North Fork of Long Island and Shelter Island, N.Y., Delray Beach, Miami Beach, Palm Beach, West Palm Beach, Bal Harbour, 30A, Surfside, Windermere and Dr. Phillips, FL; San Francisco, CA, Lake Tahoe and Reno, NV, and Chicago, IL. The Corcoran® Brand is comprised of company owned offices, which are owned by a subsidiary of Realogy Brokerage Group LLC, and franchised offices, which are independently owned and operated. 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one\}},FooterInfo:[{Name:Privacy Policy,Value:https://www.realogy.com/privacy-policy/,Icon:,onlyIcon:0},{Name:Accessibility Statement,Value:https://www.realogy.com/links/accessibility-statement,Icon:,onlyIcon:0},{Name:Do Not Sell My Personal Information,Value:https://submit-irm.trustarc.com/services/validation/9b852f5f-98b6-4200-8fac-a65b2b7fcc27,Icon:,onlyIcon:0},{Name:California Applicant Privacy Notice,Value:https://www.realogy.com/wp-content/uploads/2021/03/RDOCS-267332-v1-CCPA_Realogy_Applicant_Notice.pdf,Icon:,onlyIcon:0},{Name:Phishing Scam Alert,Value:https://www.realogy.com/phishing-scam-alert/,Icon:,onlyIcon:0}],EncryptedBruid:null,HashCode:0,LoggedIn:false,EncryptedSession:null,CompiledCss:true,IdForSocialLogin:c0804c5e-6ac9-4836-975e-b95160be7b38,TotalCount:470,AllowAccessResponse:{Name:AllowAccess,Value:true},TalentSuiteClientName:null,ApplyStatus:null,ApplyDiff:10,NextApplyDate:null,LimitExceededMessage:null,JobId:1074649,JobCartResponse:null,TGLocales:[],IsGTG:false,LocaleDesc:,ResponsiveCandidateZone:true,BasicProfileDetails:null,DashboardData:null,PendingAssessments:null,googlejobsMappingfielddataJson:\u003cscript type=\application/ld json\\u003e{\@context\:\http://schema.org\,\datePosted\:\2022-06-06T14:51:05.450\,\description\:\\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003e\u003cspan style=\\\color:#121212\\\\u003eAs our Technical Support Specialist, you will provide front-line high touch support and desktop assistance to our agents and staff in and around New York City. You will be responsible for responding to a variety of support requests such as troubleshooting our internal applications, OS installs, system upgrades, password resets, iOS and Android support, and many more.\u003cbr\u003e\u003cbr\u003eIn addition, you will provide support and training for a variety of technologies and work with internal departments to gather an understanding of new technologies as they roll-out and provide support to our internal customers.\u0026nbsp; Our in-house engineering team builds features and products that empower agents with best-in-class technology to deepen their relationships with customers, improve their workflow and efficiency, and expand their business.\u003cbr\u003e\u0026nbsp;\u003cbr\u003eAs part of our tech support team, we are dedicated to nurturing, supporting and attracting top talent and we encourage you to apply if you are interested in joining an environment where you can learn and grow.\u0026nbsp;\u0026nbsp;\u003cu\u003eThis position will be performed in an office setting\u0026nbsp;from Monday to Friday; 9:00 am to 5:30 pm with a 60 minute unpaid lunch break.\u003c/u\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003e\u003cspan style=\\\color:#121212\\\\u003eREQUIREMENTS:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eI.T. related Bachelor’s degree from an accredited university or technical institute required; may consider candidates without a degree given applicable work experience.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003e1 years of Help Desk/Support experience is required.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eExpert knowledge of Windows 10, MS Office \u0026amp; Mac OS is required. Mobile device expertise is required. Adobe Creative Suite knowledge a plus.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eKnowledge of support ticketing systems and Active Directory is a must.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eExcellent verbal and written communication skills plus strong troubleshooting skills are essential.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eMust possess an ability to be collaborative with, and communicate clearly and effectively, with all types and levels of employees.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eMust maintain positive attitude and deliver excellent customer service.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eAbility to excel in a fast-paced, constantly evolving, and demanding environment.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eMust be open to a flexible work schedule and available for after-hours support as needed.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\\\font-size:10pt\\\\u003e\u003cspan style=\\\background:white\\\\u003e\u003cspan style=\\\color:#121212\\\\u003e\u003cspan style=\\\tab-stops:list .5in\\\\u003e\u003cspan style=\\\font-family:Calibri,sans-serif\\\\u003e\u003cspan style=\\\border:none windowtext 1.0pt; font-size:9.0pt; padding:0in\\\\u003e\u003cspan arial=\\\\\\ style=\\\font-family:\\\\u003eMust be physically able to bend, stoop, climb, walk, and lift \u0026amp; carry heavy objects (up to 40 lbs).\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\,\hiringOrganization\:{
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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/

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