IT Helpdesk Specialist - Oak Ridge, Tn - Long Term - Due by June 20, 2018
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- IT HELPDESK SPECIALIST I
- OAK RIDGE, TN
- LONG TERM
- NO PER DIEM ROLE RESPONSIBILITIES • Troubleshoot issues as directed by the IT Infrastructure Manager or Helpdesk lead.• Provide enhanced support to senior managers to ensure their level of service is effective.• Administer services in the execution of special initiatives or campaigns desired by IT management .•Furnish assistance answering Helpline requests for help or service for laptops, desktops, software, printers, software computer accounts and passwords•Supports the deployment of IT equipment to the field, and gives day
-day technical support to clients. •Contribute guidance in the checkout process for personnel leaving the project or company. •Must be able to move and connect IT equipment including computers, monitors, printers, etc.•Must be able to effectively communicate to other IT team members and assist users with basic computer setup as needed.•Relevant IT experience in an administration and support capacityEDUCATION:•Associates Degree in Computer Science, Information Systems, or have equivalent
• At least three years of relevant experience (or an equivalent combination of education and experience). • At least four years experience with Microsoft Office applications. • Excellent communications and computer skills.PREFERRED QUALIFICATIONS:• Experience in the business and information technology processes of a major U.S. Department of Energy (DOE) contractor complex.