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Desktop Analyst

Location
Odessa, TX

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Desktop Analyst
in
Odessa
Texas
Desktop Analyst
job details:
location:Odessa, TX
date posted:Thursday, July 12, 2018
job type:Contract
industry:Mining
reference:632679
job description
Desktop Analyst
job summary:
Description:
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Skills are typically acquired through A certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
Must possess basic desktop hardware knowledge, proficient use of Microsoft
Role:
Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures.
Assists with installing and de-installing software, PC's and peripherals as required.
location: Odessa, Texas
job type: Contract
work hours: 9 to 6
education: Bachelors
responsibilities:
Role:
Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures.
Assists with installing and de-installing software, PC's and peripherals as required.
qualifications:
Description:
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Skills are typically acquired through A certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
Must possess basic desktop hardware knowledge, proficient use of Microsoft
skills: Description:
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Skills are typically acquired through A certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
Must possess basic desktop hardware knowledge, proficient use of Microsoft
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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