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Job Details

INFORMATION TECHNOLOGY--HELP DESK ANALYST

Company name
Mountainview Hospital, Inc

Location
Idaho Falls, ID, United States

Employment Type
Full-Time

Industry
It, Healthcare, Help Desk

Posted on
Aug 15,2019

Valid Through
Nov 28,2019

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Profile

Level

Experienced

Job Location

Hospital Main Campus - Idaho Falls, ID

Position Type

Full Time

Education Level

2 Year Degree

Salary Range

Undisclosed

Travel Percentage

Undisclosed

Job Shift

Undisclosed

Job Category

Information Technology

Description

JOB SUMMARY:

Provide support to end users in the application of technology within the enterprise. Includes working the help desk, responding to work orders, and maintaining hardware.

DUTIES AND RESPONSIBILITIES:

Information Technology Support Technician

Diagnose hardware and software problems.

On-call on a rotating weekly basis, as needed.

Train facility staff.

Using IT work order system to document, prioritize, and track requests.

Install/configure new computers and telephones.

Repair and upgrade PC hardware and software.

Troubleshoot printers, scanners, copiers.

Maintain inventory of equipment and supplies.

Coordinate with other IT staff on technical support issues that come in through the Help Desk.

Build and install cables.

Run plant cabling.

Research, learn and evaluate new software.

Document systems.

Other duties as required.

Qualifications

QUALIFICATIONS:

Education/Certification:

Associates Degree in related field, Industry certifications (i.e. A , Network , Microsoft Cisco).

Experience

: 3-4 years in related field. 2-3 years of Health Care Experience

Equipment/Technology:

Microsoft Technologies (Server/Client), ITIL based support methodologies

Language/Communication:

Communication skills using speech and writing.

Mathematical Skills:

Basic

Mental Capabilities:

Strong problem solving and ability to prioritize and work unsupervised.

Interpersonal:

Ability to interact with all personality types.

Performance:

Ability to systematically troubleshoot complex problems.

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Company info

Mountainview Hospital, Inc
Website : https://mountainview-hospital.com/

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