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Job Details

Service Technical Support Specialist

Company name
Quincy Compressor

Location
Bay Minette, AL
2 hit(s)  

Profile

Description/Job Summary

Imagine what you could do at Quincy Compressor!

Quincy Compressor LLC

makes and sells the highest quality reciprocating and rotary screw air compressors, vacuum pumps and a full line of air treatment components. Our products are used around the world in manufacturing plants, hospitals, climate control systems and any application that requires reliable air assistance.

If you're as tough, dependable and efficient as the compressors we make, then you're the right fit for Quincy Compressor. We are currently seeking a Service Technical Support Specialist

to join our team! This position will be based out of our main office located in Bay Minette, AL.

SERVICE TECHNICAL SUPPORT SPECIALIST – Bay Minette, AL

Basic Function:

Provide technical assistance and expertise concerning Quincy rotary and reciprocating products. Assists Field Service Technicians, distributor personnel and end users in the maintenance and service of those products. Provide training to Service Technicians and distributors. Maintains the integrity of the product documentation.

Nature & Scope:

This position reports to the Technical Services Department Manager. The position is responsible for the technical support and troubleshooting of Quincy products in the field and for training of personnel concerning those products. This position is responsible for gathering and reporting failure information on products manufactured and/or sold thru Quincy Compressor.

Principle Duties:

Troubleshoot problems with equipment for Field Service Technicians, distributors and end users.

Assist customers to the best of their ability to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.

Continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.

Assist in maintaining current product documentation for the Technical Service Department.

Screen and process claims of warranty on the products in a timely manner.

Provide daily reports of field problems reported by phone and email.

Provide monthly report on product failures and warranty claims to product quality personnel.

Generate “Service Alerts” concerning product updates or changes.

Generate warranty part orders when required for emergency field repairs.

Generate RMAs for returned goods as required for warranty evaluation and vendor requests.

Travel to the field when required for the resolution of service related problems

Provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.

Assist the Technical Service Manager in providing training and direction to Service Technicians.

Accept and complete any special projects/assignments that are not principle duties of this position, but are in line with goal and objectives of this department and/or division.

May be required to perform other duties as requested, directed, or assigned.

Education and Experience:

High School Degree required with an Associates Degree preferred.

2-3 Years Experience Preferred

Job Knowledge and Skills:

Quincy product knowledge

Knowledge of compressed air products and services

Technical expertise

Excellent phone skills

Strong computer skills

Excellent troubleshooting skills

Excellent customer service and interpersonal skills

Benefits

Quincy Compressor aims to assist our employees in all areas of life: physical, financial, and personal wellness through a competitive compensation and benefits package. See our Benefits web page for more information.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, gender identity or expression, genetic information, protected Veteran status or any other protected class. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: careers@quincycompressor.com or call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.

Company Profile

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