End User Support Analyst

Profile

Position Description
Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.
Requirements

High school diploma or equivalent
Minimum three (3) years of experience in IT support
Strong verbal and written communication skills
Excellent analytical/technical ability and problem solving/troubleshooting skills
Flexibility to operate, and self-driven to excel, in a fast-paced environment
Must be highly organized with excellent time management skills
Detail-oriented with excellent follow up practices
Experience utilizing a help desk ticketing queue  

Ability to:

Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)
Work independently and as a member of a team in a fast paced multi-task environment with minimal supervision
Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision

Intermediate knowledge and experience of:      

PC troubleshooting technical skills (Windows 7 and Windows 10)
Troubleshooting smartphones and tablets (Android and iOS)
Troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications
Troubleshooting printers
Troubleshooting network issues, TCP/IP, DNS and DHCP
Understanding network concepts

 
Responsibilities

Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberry devices, air cards and hand held scanners to all levels of end users
Responsible for imaging, configuration, installation of PCs and end user data recovery
Utilize IT incident/change/asset management system to document, prioritize and track requests
Install, maintain and repair PC hardware (including printers) and software
Coordinate hardware warranty repairs with the vendor as required 

Additional jcf3037: 

Provide Level 2 IT support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installation issues
Provide hands-on IT technical support
Adhere to IT procedural guidelines and policies
Decommission and disposal of IT equipment and responsible for the accuracy of the asset management information
Provide support during employee relocations and other projects as required
Ability to provide 24/7 on call support if needed
Perform other duties as assigned

 Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
 

Company info

Ryder System, Inc.
Website : http://www.ryder.com

Company Profile
Ryder System, Inc. is a leading provider of commercial transportation, logistics, and supply chain management solutions, serving customers throughout North America, Europe and Asia. Over the past 80 years, Ryder has earned a reputation for delivering solutions that ease complexity and increase efficiency for companies of all sizes. An industry-leading FORTUNE® 500 company, Ryder’s products and services encompass everything from fleet management to large-scale supply chain solutions and turnkey transportation solutions, making commerce flow more efficiently, reliably, and safely for everyone. Ryder Fleet Management Solutions (FMS) provides leasing, truck rentals, used vehicle sales, maintenance, fuel and safety services to help customers deliver top-line service with bottom-line savings and one-stop simplicity. Ryder Supply Chain Solutions (SCS) manages the flow of goods from the acquisition of raw materials to the delivery of finished products. Ryder Dedicated provides turnkey transportation solutions that combine vehicles, drivers, routing and scheduling to help businesses run lean, stay safe and increase agility.