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Job Details

Help Desk Support Engineer

Company name

Washington, DC, United States

Employment Type

It, Help Desk, Engineering

Posted on
Mar 31,2019

Valid Through
Jul 14,2019

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Since 1963 and in 147 countries, ACDI/VOCA has empowered people in developing and transitional nations to succeed in the global economy. Based in Washington, D.C., ACDI/VOCA is a nonprofit international development organization that delivers technical and management assistance in agribusiness, financial services, enterprise development, community development, and food security to promote broad-based economic growth and vibrant civil societies. ACDI/VOCA has approximately 34 projects in 19 countries and total revenues of approximately $128 million.
We are seeking a D.C.-based Help Desk Support Engineer. As part of ACDI/VOCA\u2019s Information Technology team, the Help Desk Support Engineer will assist ACDI/VOCA Headquarters and Field office staff by providing user administration support at the desktop, cloud, 3rd party applications, and network account management; support the infrastructure and network team as required to trouble-shoot services in HQ and in the field;  administer the organization\u2019s help desk ticketing software and triage work tickets and on occasion, assist in the start-up of project offices by traveling to the field as part of setup.
Primary activities include but are not limited to: manage and report on Help Desk ticketing system; advise both HQ and field offices on setup of local area networks and their configuration; manage diagnosis and resolution of user issues on ACDI/VOCA hardware and software, including Windows 10, network connectivity, single sign-on and Office Professional 2016; advise HQ and field offices with selection and acquisition of hardware and software; manage global hardware and software inventory; provide users with face to face and remote support; provide training and instruction to Both HQ and Field staff on use of ACDI/VOCA tools; travel to field offices to assess operations and advise on improvements.
In addition, the Help Desk Support Engineer will be responsible for user administration in Active Directory, Office 365, and other ACDI/VOCA software tools; installing software on user machines; performing hardware repairs and installing peripheral equipment; diagnosing and resolving user issues with printers; assisting users in setup of audio-visual tools in conference rooms, and other relevant duties as assigned.
Minimum Qualifications include a Bachelor\u2019 degree in computer science or other relevant field required. Minimum of four years of experience within the field of IT. The ability to travel to field office sites. Demonstrated interest in international development topics is preferred. Demonstrated excellence in oral, written and reading comprehension abilities. Fluency in English is required. French and/or Spanish language skills are a plus.
Preferred skills include knowledge of Windows 7 and Windows 10 OS, Microsoft Office 2016,Office 365 Administration and it components; Active Directory, DNS and DHCP; Trend Micro Office Scan; Mimecast Email Security and Archive; Windows Deployment Tool; BMC Track IT; basic network trouble shooting, and any VM and VDI experience is a plus.
Please apply online at or respond with résumé, cover letter and salary history to Attn: HR/SLD, 50 F Street NW, Suite 1000, Washington, D.C., 20001 or fax 1 202 469 6255. No phone calls please. Only finalists will be contacted. Women and minorities are encouraged to apply. Peace Corps, AmeriCorps, and other national service alumni are encouraged to apply. EOE/AA. VEVRAA Federal Contractor.

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