Experis IT - A Manpower Company is the premier vendor for some of the most prestigious companies in the Wisconsin. We have partnered with a local financial services organization in the Green Bay OR Stevens Point Area to find
Help Desk Specialist
assist their winning team. If you are interested in applying and hearing more about the opportunity, please connect with Missy Gonzales
. Referrals are welcomed and rewarded.
Standard Job Description:
Under the direction of the Service Desk Supervisor, the Service Desk Specialist will provide company-wide support to all front-line and back office colleagues on a variety of hardware, software and business application issues. Support will include the identification, research and resolution for issues following the ITIL framework for Incident Management. Issues are reported to the Service Desk via alerts, email, instant messaging (IM), phone, self-service, voice mail and walk-up. The Service Desk Specialist will rely on knowledge documents and pee-established guidelines along with their own technical and troubleshooting skills to perform the functions of the job.
They will provide additional help for complex issues from other Service Desk staff, IT support staff and vendors. In addition, the Service Desk Specialist will perform application provisioning activities (account creation/modification/termination) and may occasionally facilitate the Daily Operations Call (DOC). Lastly, they will provide input and assistance to support Problem and Change Management.
Provide in-depth level 2 technical support for colleagues both on site/off site on multiple hardware devices including Voice and Data lines, ATMs, Mobile devices (Smart phones/Tablets),
Video conference equipment, Multi-Function printers, UPS alerts, and SCOM alerts.
Provide concierge level support for Executive Leadership including video conference and desk side support.
Facilitate and follow company security policy including but not limited to Data Loss Prevention (DLP), End Point Encryption-Provide, Malware, SPAM, and Secure email.
Ability to extract details of an issue and document accurately in an incident tracking too. Perform documented level 2 trouble-shooting procedures with colleagues. Innovate new solutions to common issues where documentation does not exist.
Associated Degree in computer systems or business required.
At least 2-3 years of experience in a help desk capacity
Experis is an Equal Opportunity Employer (EOE/AA)