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Job Details

Service Desk Analyst Columbia

Company name
The Newberry Group, Inc

Columbia, VA

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The Service Desk Analyst I serves as the first point of contact for our Company and our customers’ day to day IT related requests in a 24/7/365 call center environment. Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff.

Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems.

The role is classified as “Essential.” A brief explanation: Adverse Weather Emergency Employees, [who may be referred to by the Office of Personnel Management (OPM) and/or other Government Agencies/Activities by other terms], are those employees who perform essential duties which insure the continuity of vital Medical functions, public and Agency safety functions, national defense functions or other critical operations/functions that are required to continue regardless of weather conditions.

This position reports directly to the Program Manager for DHS CBP TSD Operations.

Security Clearance:

Department of Homeland Security/Customs and Border Protection (DHS/C B P)

Company info

The Newberry Group, Inc
Website :

Company Profile
The Newberry Group, Inc. is a global IT consultancy specializing in information assurance, application development, network management, and IT staffing services. Newberry consultants, working across the United States and internationally, have served clients including the U.S. Department of Defense, the U.S. Department of Agriculture, and leaders in the financial, health care and engineering industries. Founded in 1996 by Brenda D. Newberry, the company has consistently been ranked among the fastest-growing technology companies in North America in the Deloitte & Touche Regional Technology Fast 50, the Deloitte & Touche National Technology Fast 500, and the Inc. 500/5,000. Newberry is also CMMI® Level 3 Rated. The company is 100 percent employee owned.

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