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Service u0026 Help Desk Support Specialist

Location
Arlington, VA

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u003CSTRONGu003EDescription:u003C/STRONGu003Eu003Cbru003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003EAre you ready for your next mission?u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003EOur Defense u0026 Intelligence Group has an opening for aService/Help Desk Support Specialist will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003EThis position will be based at the Pentagon.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003EThe successful candidate will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests (Public Key Infrastructure and Centralized Directory Registrar related) for both on-site and off-site personnel.u003Cbru003Eu003Cbru003Eu003Cbu003Eu003Cbru003Eu003C/bu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cp class=MsoNormal u003Eu003Cfont color=black\u003Eu003Cfont face=arial, sans-serif size=3\u003Eu003Cbu003EPRIMARY RESPONSIBILITIES:u003C/bu003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/pu003Eu003Cul type=disc\u003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003EProvide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003EAttempt to resolve as many incidents during the first call or at Tier I.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003EDocument incident resolution and status in incident database tools (i.e. BMC Remedy).u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003EInstall system wide software and assist with fine-tuning system performance.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003ESet-up administrator and service accounts.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003ECreate and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003EProvide input and update to standard operating procedures.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif size=3\u003EParticipate in organizations change management process.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003Eu003Cfont size=3\u003EProvide polite and friendly customer service.u003C/fontu003Eu003Cfont size=7\u003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/liu003Eu003C/ulu003Eu003Cbru003Eu003Cbru003Eu003CSTRONGu003EQualifications:u003C/STRONGu003Eu003Cbru003Eu003Cfont size=3 face=Arial\u003Eu003Cdivu003Eu003Cp class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003Eu003Cfont size=3\u003Eu003C/fontu003Eu003C/fontu003Eu003Cbu003Eu003Cfont face=arial, sans-serif\u003EBASIC QUALIFICATIONS:u003C/fontu003Eu003C/bu003Eu003Cfont face=arial, sans-serif\u003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/pu003Eu003Cul type=disc\u003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003EHigh School diploma with 8 years or Associates degree with 6 years or Bachelors degree with 4 years or Masters degree with 2 years.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003EWorking knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003ECurrently possess DoD IAT level II certification, Security ce.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003EActive TS/SCI security clearance.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003C/ulu003Eu003Cp class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003Eu003Cbru003Eu003Cbu003EPREFERRED QUALIFICATIONS:u003C/bu003Eu003C/fontu003Eu003C/pu003Eu003Cul type=disc\u003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003EWindows 7 or higher level Microsoft certification.u003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/liu003Eu003Cli class=MsoNormal u003Eu003Cfont face=arial, sans-serif\u003ELarge Enterprise-level IT experience in supporting multiple Operating Systems and environments.u003Cfont size=7\u003Eu003Co:pu003Eu003C/o:pu003Eu003C/fontu003Eu003C/fontu003Eu003C/liu003Eu003C/ulu003Eu003C/divu003Eu003Cdivu003Eu003Cdivu003Eu003Cbru003Eu003C/divu003Eu003C/divu003Eu003Cdivu003EExternal Referral Eligibleu003C/divu003Eu003Cdivu003Eu003Cbru003Eu003C/divu003Eu003Cdivu003EDP123u003C/divu003Eu003C/fontu003Eu003Cbru003Eu003CSTRONGu003E**MEMBERS ONLY**SIGN UP NOW***. Overview:u003C/STRONGu003Eu003Cbru003E**MEMBERS ONLY**SIGN UP NOW***. is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, **MEMBERS ONLY**SIGN UP NOW***. reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of **MEMBERS ONLY**SIGN UP NOW***. with Lockheed Martin's Information Systems u0026 Global Solutions business (ISu0026GS). For more information, visit **** The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. **MEMBERS ONLY**SIGN UP NOW***. will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. **MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer. u003Cimg src=****Technology,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.},identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***.,value:659254},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:ARLINGTON,addressRegion:VA,postalCode:22209}}}

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