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Job Details

IT Service Center Support/ Accounts Team Help Desk Technician II

Company name
FLASH Technology Group LLC

Location
Annapolis Junction, MD

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Annapolis Junction, MD 20701

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Enterprise IT Service Center- Accounts Team Eng Level - II

(Mid Shift) (Daily hours are 10pm-6am)

MUST be able to do dayshift training 8am -4pm for their first 1-3 months on contract for training.

Must have current TS/SCI with ACTIVE POLYGRAPH to be considered for the position.

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation.

Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

This position will include account creation, modification, and deletion responsibilities.

(No DoD 8570 Certification Required for this Opening!)

Must meet contract level requirements for appropriate position.

In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.

Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.

(LEVEL 1.5 CANDIDATES ARE ALSO WELCOME TO APPLY.)

Send resume directly to dmagruder@flashtg.com

or send to www.flashtg.com.

Date:

Mon, 18 Dec 2017 18:16:17 America/Chicago

Company info

FLASH Technology Group LLC
Website : http://flashtg.com

Company Profile
FLASH Technology Group LLC provides exceptional technology, training, and security services to the US Government and Intelligence Community. FLASH expertly engineers and develops systems that defend our nation and IT infrastructure, while enabling government agencies to accomplish their goals with an array of technology management expertise, services, and support. These include cyber security, Cloud computing, network and systems engineering, instructional systems and curricula design, and more. Our expertise in these areas is well regarded, and our team includes highly skilled and experienced professionals. We also have close working relationships with outside manufacturers, developers, and other experts we can call on for “moment’s- notice” consults. In many cases, these are the experts who “wrote the book” on various matters we want to address. FLASH also follows a unique business model— allowing us to minimize overhead, maximize benefits for our employees, and offer our partners and clients the best talent at reasonable costs.

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