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Job Details

Computer Scientist

Location
Phoenix, AZ

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Profile

Locations: Mesa, AZ & Phoenix, AZ 



  • Troubleshooting knowledge

  • Provide timely and appropriate feedback to all direct reports concerning performance

  • Work successfully in a team

  • Good customer service skills 

  • assume responsibility and accountability for successfully completing assignments or tasks

  • Good command of English,

  • Good leaderships skills

  • •s reliable and flexible in regards to working hours (shifts with fixed times);

  • Analytical thinking and understanding for processes concepts etc.

  • Good communicator

  • High customer orientation

  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision




Type - Contract Employment

Timings - 24/7 Support facility, call rotations.

 

JOB DUTIES FOR END-USER SUPPORT SPECIALIST –

 

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.




Basic Skills –

 

  • Active directory software

  • Desktop computers

  • Domain name system DNS

  • Help desk software

  • Microsoft Excel

  • Microsoft Office

  • Microsoft Outlook

  • Password management software

  • Windows Operation System




WORK ACTIVITIES FOR END-USER SUPPORT SPECIALIST


  • Interacting With Computers

  • Getting Information

  • Communicating with Supervisors, Peers, or Subordinates

  • Updating and Using Relevant Knowledge

  • Organizing, Planning, and Prioritizing Work

  • Processing Information

  • Documenting/Recording Information

  • Thinking Creatively

  • Establishing and Maintaining Interpersonal Relationships

  • Analyzing Data or Information

  • Performing Administrative Activities

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