Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
View more jobs in Portsmouth, VA
View more jobs in Virginia

Job Details

Help Desk- Program Support

Portsmouth, VA

Apply for this job

5 hit(s)   |  1 times apply


Help Desk- Program Support
Position Description
Help Desk- Program Support
VA - Portsmouth
Job Code
of openings
Apply Now
The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, and Kūpono Government Services. Alaka`ina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
Laulima Government Solutions is looking for a Help Desk-Program Support professional to support our contract in Portsmouth, VA.
Description of Responsibilities:
Provide customer support to help desk inquiries
Manually enter data and maintain databases in Excel
Create and maintain Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides
Assists in resolving complex IT program and implementation issues, IT systems that require coordination and compatibility.
Provides suggestions as appropriate on situations requiring changes in policies, or broad program goals.
Writes and maintains program documentation.
Ensures that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services.
Extraction and transferring of data requested by Program Managers while maintaining data protection under HIPPA and Privacy Act regulations.
Tracking changes regarding DoD instructions and guidelines to ensure accurate information is provided to all service members.
Ensure customer suggestions, feedback and program enhancements are provided to leadership in a timely manner.
Supply data to Epidemiologist in a zipped and password encrypted file.
Verification of the validity of System Authorization Access Requests forms from service members requesting local administrator privileges to EDHA.
Degree/Education/Certification Requirements:
Associates degree or 2 years relevant experience required.
Preferred Skills and Experience:
2 years' experience in customer service positions
2 years' experience with Microsoft desktop applications
Onsite schedule 1: Monday, Tuesday, Wednesday, Thursday, Friday 0600-1400
Laulima Government Solutions, LLC is a fast growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 10 paid holidays. Laulima Government Solutions is proud to be an equal opportunity employer.
For additional information on Laulima Government Solutions, LLC, please visit **** .
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here to request an accommodation. We E-Verify all employees.
Apply Now
Apply Now

Company info

Sign Up Now -

Similar Jobs:
Field Technical Support Representative IV
Location : Virginia Beach, VA
Save job Job ID ******* Primary Location All, District of Columbia, United States of America Other Location All, Virginia, United States of America;Elkridge, Maryland, United States of America; Date posted 07/03/2018 Applies ...
IT Service Desk Specialist
Location : Norfolk, VA
IT Service Desk Specialist Global Commerce and Services, LLC • Norfolk VA Job #698737338 GCS is currently seeking an IT Service Desk Specialist to provide remote support for computers, printers, mobile devices, and peripherals. Th...
Cyber Security Analyst Job
Location : Suffolk, VA
Cyber Security Analyst Job Cyber Security Analyst Job Date: Jul 10, 2018 Location: Company: SAIC Cyber Security Analyst (Job Number:438043) Description: SAIC has a career opportunity for a CyberSecurity Analyst with a Secret sec...
I was facing the seven-year itch at my previous workplace. Thanks to EmploymentCrossing, I'm committed to a fantastic sales job in downtown Manhattan.
Joseph L - New York, NY
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169