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Helpdesk Technician

Location
Gardena, CA

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Job Description
The Company:****
Your Role:
As the Helpdesk Techncian, you will be assisting customers whom seeks help with their problems. From walk-in to the ticketing queue, you will be fully emerged into a fast-paced and high-demanding flow to quickly solve the problem. 
- Answering phone calls and emails in a timely fashion in conjunction with IT department response protocols
- Assisting users with issues and escalating major issues to senior staff for resolution
- Troubleshoot Windows computers and devices at multiple facilities
- Troubleshoot hardware, software, and security related problems
- Install/uninstall computer hardware components (memory cards, video cards, hard drives, software, etc.)
- Detailed diagnosis of issues that cannot be resolved and escalate to senior staff
- Installation and configuration of Windows operating systems and applications on domain computers
- Documentation of device assets and server topologies
Basic Qualifications:
·       2-Year minimum experience in 500 Customer-Service oriented helpdesk
·       Knowledge with operating & troubleshooting in Windows, macOS, iOS and Android
·       Basic understanding of Active Directory & Open Directory
·       Knowledge with AD User Maintence such as password reset & account extension
·       Basic understanding of Networking & Infrastructure
·       Ability to prioritize, document, organize & follow-up with customer cases
Preferred Qualifications:
·       Ideal candidate would have education and/or equivalent experience in a prior position
·       Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions
·       Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
·       Ability to participate in an on-call support rotation for 24x7 support
·       Ability to balance multiple priorities and meet deadlines and work under pressure
·       Ability to work as a team-member & able to perform as individual when needed
·       A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
·       Excellent communication skills and team-working tendencies
·       A penchant for multi-tasking and self-starting
- A true sense of determination… and hopefully a sense of humor
Perks Benefits
Stock options for every employee
Healthcare dental vision benefits (Free for you/discounted for family)
401(k) options
Engineering orientation onboarding
Daily catered lunches onsite (nominal cost)
Healthy snacks beverages 24/7
Relocation assistance reimbursement
Free parking carpool reimbursement
Casual dress code relaxed work environment
Culturally diverse, progressive atmosphere
“Soul of Faraday” community outreach team
Please note:
 **MEMBERS ONLY**SIGN UP NOW***. does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resumes or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any FF employee) will be deemed our sole property, and no fee will be paid should we hire the candidate. 

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