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Job Details

Help Desk Support Specialist

Helena, MT

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Are you a self-starter with excellent customer service skills and have technical aptitude? Anderson ZurMuehlen is searching for a motivated individual to join our Technology Services team as a Help Desk Support Specialist
in our Helena office.
This position provides first line support to a wide variety of clients across the country. There is never a dull moment.
Help Desk Support Specialist
duties include
: Answering and monitoring support requests
Maintaining Support Desk ticket system
Prioritizing issues and escalating as necessary
Providing basic IT support to end users using various computer and communication systems
Taking an active role in improving process as needed
Basic desktop support for hardware, software and printers.
Our ideal candidate possesses:
2 years post-secondary education
2 years experience in a customer service environment
2 years experience in Information Technology
Demonstrated customer service skills and a positive attitude
Demonstrated verbal and written communication skills
Ability to project grace under pressure, deadlines and multiple priorities
Basic technical knowledge and troubleshooting skills
Basic knowledge of Windows OS environment
Ability to organize and establish priorities
Technical aptitude with ability to independently learn new technology
Strong organizational and analytical skills
Excellent interpersonal and problem-solving skills
Ability to work in a team environment from a remote office
Attention to detail
Compensation: $17 to $20 an hour
Deadline: August 27, 2018
Start Date: September 11, 2018
Technical capacity
Problem solving/analysis
Customer/client focus
Time management
Ethical conduct
Core Values: We believe in a practice:
Honesty, integrity and ethics in all we do
Teamwork in an atmosphere of mutual respect
Employing talented, caring and responsible people
Developing leaders for the growth and health of our firm
Providing an enjoyable work environment
Giving back to the communities we serve
How to apply:
Submit your resume
Submit your cover letter
Include three professional references
Firm overview:
Anderson ZurMuehlen & Co., P.C. is a top 200 CPA and business consulting firm with more than 60 years of experience. As the largest Montana-owned CPA firm, we serve clients throughout the United States and have seven office locations. We are also an independent member of BDO Alliance USA, a national alliance of CPA firms. The Helena, Montana office is located at 828 Great Northern Blvd.
If you have any questions, please contact Human Resources at ****
or ****.

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